Důležité informace
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Se sídlem v USA
O této aplikaci
Uvedena
11. březen 2013
Jazyky
angličtině
Kategorie
Správa požadavků na podporuLze integrovat se službami
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskZendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
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Solve customer service tickets faster with access to relevant customer data
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Process refunds and cancellations, directly from the Zendesk Support sidebar app
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With the click of a button, embed live chat in any storefront
Cena
14denní zkušební verze zdarmaPartner Zendesk může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více
Suite Team
$49/měsíc
per agent/month billed annually
Suite Growth
$79/měsíc
per agent/month billed annually
Suite Professional
$99/měsíc
per agent/month billed annually
Suite Enterprise
$150/měsíc
per agent/month billed annually
Suite Team
$49/měsíc
per agent/month billed annually
Suite Growth
$79/měsíc
per agent/month billed annually
Suite Professional
$99/měsíc
per agent/month billed annually
Suite Enterprise
$150/měsíc
per agent/month billed annually
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.
WE ARE GOING TO ANOTHER ONE
Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks
Hi Loja,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!
Regards,
Sean
Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
Thank you for your review.
I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?
O této aplikaci
Uvedena
11. březen 2013
Jazyky
angličtině
Kategorie
Správa požadavků na podporuLze integrovat se službami
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskVytvořeno partnerem Zendesk
Informace o partnerovi Zendesk
Průměrné hodnocení: 3,6
Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 10
Podpora
Poslat zprávuintegrations_support@zendesk.com
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Více aplikací jako je tato
