Recenze (57)

Celkové hodnocení
4,5
Počty podle úrovně hodnocení
  • 86 % hodnocení s 5 hvězdami
  • 2 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 12 % hodnocení s 1 hvězdami
16. listopad 2020

I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone.
Tried to contact support but to no avail. Found Re:amaze and have installed that instead!
It costs a little extra but in the long run is worth it! More functionality & great customer support.

Anita Grant
Spojené království
Doba používání aplikace: Asi 3 roky
Vývojář Combidesk odpověděl 16. listopad 2020

Hi Anita, too bad the installation flawed. I'm happy to help with the issue. Saw you found another app. Sorry you had to write this review 😏
Have a great day! Best, Tim - Combidesk

13. září 2016

Avoid this app! I downloaded and uninstalled within the free trial period but was charged for 4 billing cycles until I engaged Shopify to help confirm this app was removed. Assuming this was an error somewhere on the back end?

Desksdirect
Spojené státy
Doba používání aplikace: 3 měsíci
22. září 2017

BAD BAD experience with these guys. 3 parties involved "Zendesk", "Zopim" and "Combidesk"
I had to create a few account before I could use the chat app on my website. The customer care doesn't have an idea why this app is $5 on Shopify and who will support it after the trial ends. Spent 2 hours to sort an app installation. VERY FRUSTRATING

Thehomedream
Austrálie
Doba používání aplikace: Asi hodinou
30. duben 2018

Terrible app. Buyer beware. Would not let me create an account, their own chat help was of no help, and even after trying again. Worthless.

Claribelskincare
Spojené státy
Doba používání aplikace: Asi hodinou
30. listopad 2016

No idea what is going on with this app. Are you zendesk or tidio? Live chat doesnt even know. Cant see customers carts, cost is $5.00 plus additional costs. Seems like a mess

Teeshirtlounge Com
Spojené státy
Doba používání aplikace: 32 minutami
13. prosinec 2016

Install was not good, never fully installed. No support. Very bad experience. Wish I would have checked the reviews before wasting my time.

Koffee Kult
Spojené státy
Doba používání aplikace: 22 minutami
23. duben 2017

The app is probably alright but the setup and installation before that made me drop it halfway. They will bring you to Zopim site asking you to login. then bring you back into zendesk, saying you are paying to Zendesk... but zopim says theyre charging you money as well. and all of this is being done on combidesk platform. damn annoying and complicated. Might even be scammy. Shopify already flags Zopim app as "USE IT ON YOUR OWN RISK". Yet the irony is that they offer this service thats suppose to make YOUR CUSTOMER experience alot easier and better. Epic fail.

Vacant Label
Singapur
Doba používání aplikace: 18 minutami