Zendrop ‑ Dropshipping & POD

I was a zendrop fan unti my first order was placed by my room mate, who was wanting to help me get my first sale, which is often the hardest one o get. I recieved a fraud alert, in big red letters saying there was a hi probability it would be a charge back,, Id like to know why and how this conclusion was reached when all the criteria was met with flying colors. every one of the markers was positive. after reading the explanation, you know, the one that says everything was all good and positive, I was dumbfounded, as was my roommate who was sitting there with me when this all happened and neither of us could understand why the alert came up. Hes very responsible with his money, he had more than enough to pay for his order, in fact the money was paid for the purchase very quickly. He wanted that massager as well as a few other things, to which he also told me hed be making his purchases elsewhere. Hes never been told before that hes a high risk to buy anything anywere, but he told me thats why he will go elsewhere to make his purchases. Even after I asked zendrop to fulfill the order, and said it was my room mate, I was told NO! Im very seriously thinking of getting a different supplier as this is not how I will choose to operate my business. This breaks my heart, as I loved how easy and user friendly your company is but I also know that i cant work that way.
Id like to first say that I love your app and love how easy it is to integrate your products to my store,,, I appreciate all that. I understand now who made the choice not to fullfill my order and I will be reaching out to shopify . Your employees were very kind and eager to help me in all of my frustration. I was holding blame with the wrong folks. I will say that the reason Im giving 5 stars is because of the willingness to help me and the empathy shown me by your staff. needed someone to listen to me and they did, they werent quick to judge me, they listened., thats a very important skill/trait to have in customer service..otherwise i guess i still would have given a 5, just because i love you guys and your app. thank you for listening to my frustrated and angry attitude, I did do my best not to be obnoxious or rude,,,, thats not me.. so thank you.. ill share my frustrations with the proper people.

Zendrop rocks! Seriously, their delivery is like lightning - super fast! And their support team? Amazing! Whenever I've had a question, they've been right there, ready to help. If you want hassle-free fulfillment with speedy delivery and awesome support, Zendrop is the way to go! Highly recommend!

Zendrop Is Amazing! very helpful

Had some issues with my Zendrop platform and their were quick to help and diagnos the problem.

Thank you for your help!

The app works like most others of it's type but the two things that set them apart are the quality control in their CN warehouse and the customer service. The down sides are the shipping times which are usually a day or so longer, the prices when starting out although your plan extends to all stores you own which makes up for it, and the lower tier plans lack of tools like AliExpress imports.

friendly interface and professional support. All services available in one platform. Zendrop has been in this business longtime, they know what they are doing.

mariane is the best

Zendrop has the best support team I've ever encountered – always responsive and helpful. Their services have streamlined my ecommerce business, saving me time and delighting my customers with fast shipping and quality products. Highly recommended!

I had a trouble with variants for one of the product, and Cyril helped me out, even when his was outside of working hours.

Great and responsive service, you will not wait long for a response nor for the problem solution!

Zendrop provides fast customer service when questions arise. They have great products as well!