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Never Ever Again!
My journey with Zendrop, filled with anticipation for a business boost, morphed into a narrative speckled with delays and financial drains:
- Delivery Delays: A staggering 95% of my customer orders arrived at least two weeks late, shaking the foundations of customer trust and satisfaction I had worked hard to build.
- Financial Loss: The delay epidemic resulted in a domino effect of refunds, culminating in a $2800 loss in one week, a significant hit to my operational budget.
- Customer Support: The mantra "it's out of our control" became a recurring theme in communications with Zendrop's support team, echoing over 100 times without offering solid solutions or assurances.
- Operational Inefficiencies: These issues bring to light critical questions about what Zendrop genuinely controls if quality, delivery times, and process management seem beyond their grasp.
This experience underscores a need for reliability and control in the dropshipping arena—qualities that are non-negotiable for any business aiming to thrive.
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I received my first order November 24,2023 and is now December 11,2023 and the shipping information has not yet updated since November 30,2023. Is about to be 3 weeks and my customers still haven't received their order. I'm not sure what's going on, but is not a good feeling maintaining a business when your shipping times is not as promising. I can understand if at least there's any updates, but there's no sign of my customers receiving their products. At this point I'm debating waiting to pause my store until I have another drop shipping app that works with my store.
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I am so confused and would not want anyone to experience what I am going through. I contacted support and I still do not understand why this has to be so difficult. So far, I keep spending money, $49, $39 and I received an email to purchase PLUS at $197 for 12 months. Why would I want someone to go through this?
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my alliexpress importer doesnt work
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Unfortunately I just cancel my subscription because the Zendrop return and refunds don't understood my situation. And Ellah Cajayon decided to not refund me.
If you have some problems Zendrop will not give the support you need.
I recommend choose another drop shipping website.
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At first I was pretty confident using them,it seemed legit but it's not. Because the mobile version is not giving same features as on desktop I had to contact support to find how to do something, the agent was really nice and helpful. But then, the disappointment and frustration started, no response from support, no allocated agent, they DO NOT PROVIDE EXPRESS SHIPPING OPTION, they do not provide options on shipping anyway they just choose the best option in their opinion. I have made an order as if I was one on my customers to test it out, the processing took longer than expected and the shipping longer than expected, I received the order 2 days after an order I placed 3 days after the zendrop one with another similar company. The item I received was well packed but a strong perfume smell came out of it, the item seemed that it already been used as it was covered in greasy fingerprints and the item along with its accessories and accessory containers were scratched overall and had black marker stains. The product itself was an electronic acupuncture Massager but felt like a toy. I asked for a refund which was promptly done through credits and uninstalled.
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muy pocos productos y lo de la extensión de Aliexpress no me llego a funcionar
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I am unable to connect my shopify account and ive reached out for help, my subscription has expired and its a total mess. Please help me, I work 2 jobs and am doing this to quit both of them and help my family.
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Who's gonna pay $47 for hat?Total scam
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I had my TikTok store shut down for 180 days because of Zendrop taking so long to deliver all my customer's orders. I tried getting a hold of customer service for weeks. No one has replied back, or try to get back to me. I will definitely not recommend Zendrop
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