ZigZag Returns & Exchanges

We have recently added Clicksit to our store to provide a much better experience to our customers. Free returns gives our potential buyers piece of mind when investing in our products. From our side, Clicksit is easily setup and functions great. Constructive criticism would be that return delivery times are long and that the cost per return is rather high. Hopefully both things can be improved in the near future.

We've used Clicksit Return Center for some time now (the free version) and are quite happy with it: solid app. Easy to request a return / exchange for the customer and easy to handle from the backend. I am sure there are lots of features that could make the app more productive for us (analyse the returns, give more order details etc.) and there aren't many options to customise - however as a free app this one really does a good job!

muy buena app para optimizar el proceso de las garantias, le hace falta mejorar su hoja de trabajo, para que muestre todo en una sola ventana. info de clientes, orden y estado de la garantia

This is app is almost perfect. I would like to be able to manually choose the status of the return eg exchanged / returned.

good app, but does not have a spanish version, but still helps a lot. Been using it for a while.

Solves the exchange process making it customer friendly. Amazing app. Would be more great if you could include more customisations.

Only Collect+ destinations for returns so far, maybe a post office might make things easier for customers

We've just started to use Clicksit and so far we are fans. It's easy to use and integrate with many different CRMs and Ticketing systems. Would recommend

I like this app because it was automatically set to my theme, have not really used the features yet as I am still in the process of launching. The one issue I had was that all my pages had a title except my returns page, but I just created an image and inserted it into the logo slot and the problem was solved, since clicksit could not customize that for me. Other issue is when automatically setting the approval, there are no options as to what conditions can be used for automatic approval. Also you can't preview the emails. But overall seems easy to use and set up. The response is pretty good when support is needed. support@cohymart.com

I wasn't sure initially if this was the right app for me. I found getting in touch with the team really helpful to understand what the app would offer. For example whilst its only focussed on UK returns it has made that part of the business easier for us. I'd love to see it expand to other geographies. I found setting up the returns process fairly easy too and it was great to get on the phone guidance. Here's what I'd like to see in the future:
Partnering with carriers in Europe and worldwide. For where we are as small business it works for us.