ZigZag Returns & Exchanges

Great customisation and make our returns process so much more professional. Great that we can use our own labels due to the fact that we have high insurance value needs. Responded to chat quickly.

Great app. Works well! Only gripe is that you have to check the app to see return requests. I wish there was way to see them through the shopify admin instead of going to the app.

So far so good! We use this RMS frequently and it's easy enough. I appreciate all of the auto-generated emails, it's much easier to stay connected with a customer even after the return.

Clicksit Return Center ha drasticamente semplificato la nostra procedura di reso. I nostri clienti sono più felici e, di conseguenza, lo siamo anche noi.
Un vantaggio per tutti!

I think this app looks really promising. UI is very userfriendly, great customizable email notifications. However, I think that I am not going to use it. I have translated all possible contents, but throughout the returnprocess the customers will still encounter a lot of English sentences that cannot be translated/customized. I understand that their focus is (probably) on UK, but our mainfocus is set on the Netherlands, and as I want the most userfriendly website as possible, I think i will skip this app for now. I understand that it might be a long term issue but I would definitely reconsider if the app would be even more customizable/translatable.

Easy process to set-up and customise - only using basic/standard for now. Great support/aftercare service. Just a little clarity needed on payment for using the app/service - but not a real issue.

Yes very good to use and is free for me as I am outside of the UK. They don't provide the address labels.I just configure the settings so the customers send a return back to my address as the suppliers don't receive returns beautystoreforyou.com

The app we never knew we needed! Installation and set-up was easy. The instructional video was all it needed to get us started. Just wished there was a way to tag final sale orders/products to be excluded from returns. We use Clicksit as our returns management portal along with Shopify POS to process refunds back to gift card though it would be cool if we could refund directly from the app. We are looking froward to a more organised and professional returns experience for both our team and customers. Great job!