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I recently added ZipChat to my Shopify store and it has been an amazing addition!
The app is easy to install and use, and has greatly improved customers experience.
The live chat is very helpful for customers looking for a specific product or just having questions about my store in general.
Overall, I highly recommend ZipChat to any Shopify store owner looking to improve their customer experience and boost sales!
Thanks for the wonderful feedback! It's great to see ZipChat as a useful addition to your Shopify store. We're glad it's improving your customer experience and answering their queries :) We appreciate your recommendation a lot !
I've tried other Ai Chatbots and I'm so happy with ZipChat! I love how ZipChat actually recommends products for customers with great accuracy. It goes beyond expectations with very specific responses and even in other languages.
I've been blown away at how ZipChat can seamlessly follow any flow in the conversations with a very natural responses. It's cut down tremendously on my customer response work and the "Track My Order" feature is one that knocks out a huge chunk of customer issues. I can't wait to see what they add next.
Thanks for the glowing review! We're very happy to hear how much you're loving ZipChat. It's great to know our product recommendations and multi-language support are hitting the mark. 😍 Excited for you to see what's next. Thanks for being a part of our ZipChat community!
ZipChat is amazing! The app is easy to install and use. It takes a little bit time to train the the 'robot', but after that it answers accurate and fast. We ship worldwide and we are not able to answer questions around the clock to meet the time differences. With the app the amount of e-mails we receive has drastically decreased.
Another big plus is the customer service! This app is an absolute MUST.
Excellent new service that is absolutely killing it.
We love this chat and how easy it is to train it on new information.
We have some feature requests but it's still new and they're actively improving the service. We fully intend on sticking around as long as it stays financially reasonable for us and the value trade remains.
We love this app. It answers more accurately, in most cases, than humans (as long as the info on your site is correct) and works 24/7.
Previously, I was answering chats myself, and only during the limited window of 9-3pm. Customers who tried to reach me outside of that time had their messages forwarded.
That’s one thing that would be nice in a future update. If a customer has an issue, rather than simply sharing our email and phone, the chatbot could possibly take a message and forward it to a queue or our email.
However, I’ve been checking the logs of conversations and the bot has been providing VERY GOOD answers with NONE of the hallucinations of other chatbots. Other chatbots made up facts about our products that were sometimes humorously wrong. ZipChat even seems to have interpreted some images on our site? It might have inferred the information another way, but ZipChat often answers better than I do and I designed all of our products.
If you are jaded from answering the same questions all the time, give ZipChat a shot. Now, please come up with a bot to answer my customer service emails!
Thank you for your review! We're glad ZipChat is helping you. Your idea for forwarding messages to email is great thanks!
We're happy that ZipChat gives good answers and doesn't make up facts 😄. We'll keep working to make it even better. Thanks for using ZipChat :)
Very good value !
Works well if you train it well, add manual corrections of first 100 conversations and then it delivers very good value on 95% of cases !
Adding ZipChat to my Shopify store was a great move!
It was straightforward to set up and it's simple to use. The chat is super handy for customers. They can find products faster or ask questions about the store and policies and give to your customers 24/7 live replies!.
Excellent, I recommend it.