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Super service client, app top
Thank you for your review, Wouf'Chef! If you need anything, please reach out.
- Team Zipify
After installing OCU (Post purchase upsell page) I had up to 43% overreporting at Meta depending on the adset.
The support was despite obvious and transmitted data clearly disinterested and showed no interest in troubleshooting the problem.
All in all, a good app idea, but with such falsified data, the performance of paid traffic drops in relation far too much and I can not recommend this app. If the reporting does not return to normal after the uninstallation, the damage caused by the app is of course much greater.
I have now uninstalled the app and will check the coming weeks whether the reporting works again, if necessary I will update this review.
Hi, Exalt Commerce
First and foremost, please accept our sincere apologies for the inconvenience caused by being passed back to us in relation to the incorrect reporting of the Facebook pixel. It appears that the response you received from us mirrored the one provided by Shopify in most cases, which may have seemed impersonal. We want to assure you that this was not our intention, and we acknowledge that it was not an ideal experience for you. We understand that dealing with such problems can be incredibly frustrating and complex, and genuinely sympathize with your experience.
In our efforts to resolve the issue, our support team can attempt to open a support ticket on your behalf. However, based on our experience, reaching out to Shopify support directly may not always guarantee a solution. They often recommend utilizing the Shopify Community or contacting the app developer for assistance.
Rest assured, our support team did make every effort to provide you with the necessary details and documentation to demonstrate that our application is not causing the issue with the Facebook pixel. The links we shared, directing you to the Shopify Community thread and relevant documentation, aimed to offer alternative resources for troubleshooting. It’s worth noting that third-party apps are just one of many potential sources that could lead to the duplication of your pixel and the subsequent over-firing by 2 or 3 times.
Our team invested considerable time and effort in reviewing support conversations to identify any similar issues experienced by other merchants. Regrettably, we found that no other merchants had encountered the same problem. While this may indicate that the issue is not global with OCU, we fully understand that it does not negate your individual experience or the impact it had on your business.
To proceed toward a resolution, we would like to revisit the Facebook pixel over-firing if you are willing to reinstall OCU. Since removing OCU and its associated code from your store, you should have data on whether the issue was resolved. By reinstalling OCU and closely monitoring the pixel’s behavior, we can gather more conclusive evidence to determine if OCU is indeed the cause or if other contributing factors are involved. This data will help us build a strong case to present to Shopify’s support team.
We genuinely hope that you will respond and allow us to assist you further. We take app store reviews very seriously, and it is of utmost importance to us to prove that we offer some of the best support within the Shopify App Store network.
Thank you for your understanding, Exalt Commerce. We appreciate your patience throughout this process and assure you that we are committed to working towards a satisfactory resolution.
-Team Zipify
I change my mind, this app is brilliant. Easy money for Jam. I thought I had issues with it hitting selected clients and tech support sorted it for me.
Hey Seratoniq thanks for the honest review. Please reach out to our support team in app or by emailing help@zipify.com. We've been trying to get ahold of you to help figure out the problem and applicable solution. From what we can see on our end some key settings weren't enabled with Paypal, but once we do that you should be good to start showing upsell offers to those using Paypal. Look forward to talking more about this to get it resolved!
-Team Zipify
Recently OCU has merged with Shopify, which at first was very exciting for us. Unfortunately, after discovering the app for 5-10 minutes our team quickly realized that the integration is far from being a well-developed Shopify App. The post-purchase page has very little customization. It's so basic, you may think that it's spammy and only something drop shipping stores might use. I do not recommend this app. I will re-review once the company emails me with significant updates as I am truly excited to hopefully see a strong customization function. Brands.. Need to stay on brand. Good luck.
Hey PaliRoots sorry to hear you're disappointed with the app. Unfortunately the features you're talking about aren't a limitation of OCU, they're a limitation of what Shopify allows. They do this so that the offer pages are more consistent with Shopify checkout and less promotional. We worked really hard to get as much flexibility in there for the reasons you listed...but ultimately it was up to them to limit it to what you see. That all being said, we have actually seen an increase in conversion with these new, faster offer pages. Plus we will be adding new functionality within the Shopify guidelines as Shopify allows. We hope you'll not only revisit this review with this new insight but you'll also give OCU a shot to see if it can still help you boost your AOV.
-Team Zipify
Was hesitant to install this app because of the cost. After using it for about 20 days, I can honestly say we left a ton of money on the table. Setup is crazy easy especially with the tutorial video. If your offers make sense to your customer, you're going to get extra sales. Once integration with Paypal goes live, we'll be making even more because about 60% of our checkouts are through Paypal. Fantastic app. Can't recommend it enough!
Hey Dutch Oven Kits! Thanks for the great review. Glad to hear you pulled the trigger despite your hesitation and it paid off. We can't wait for the Paypal integration as well! SOON! Just reach out if you need anything!
-Team Zipify
We love this app and highly encourage people to use it. Functions very well and it's certainly the best out of the current ones out there.
Luxurtraveller thank you for the kind review! This is so great to hear that you're out there reppin' us! :D Thank you so much. If you need anything just reach out.
-Team Zipify
Justine just gave me the BEST ONBOARDING EXPERIENCE I have ever received in my 19 years of being a business owner. She single handedly made me a customer for life!
Hey Wisdom of the Womb! Wow, what an awesome compliment to Justine and overall review! We might be a bit biased, but we think our support staff is the GOAT and we're glad you think the same. Thank you for taking the time to let us know about your experience. We will be sure to let Justine know how pleased you are with your onboarding. If you need anything, please reach out.
- Team Zipify
Very easy to use and you can edit all the text shown to the customers. Fantastic support team with very quick answers.
Thank you for the review! Here, at Zipify Apps, we strive to make our apps simple to use and functional for ecommerce stores. We're happy you like the editing features of OCU!
I used this app and help me with increasing the store revenue. I love it. It's very easy to set up, and the support responds very fast.
Appreciation to the entire Zipify OCU support team for their exceptional help and patience during our onboarding process. They provided fast, thorough answers to our very specific questions regarding Zipify app functionality and setup. We're already seeing an increase in our AOV. Thank you!
Hey PowerAbs! Thanks for the great review. So glad to hear your AOV is increasing since starting with OCU. That's what we shoot for! If you need anything, just reach out!
-Team Zipify