One Click Upsell ‑ Zipify OCU
Performans, tasarım ve entegrasyon için aradığımız en yüksek standartları karşılar. Yeni pencerede açılır daha fazla bilgi edinin.
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Puana göre
I've used this app for many years. In the past few weeks, upsell payments stopped being captured completely - every order has an upsell, but no payment.
The developer claims they cannot troubleshoot or do anything about this. Unless you want to process all payments manually, look elsewhere.
Sofia from Zipify Apps Support here! 👋
I'm sorry to hear you've run into this issue. For this issue resolution we recommend reaching out directly to Shopify, as they will be best equipped to assist you. We've also sent you a separate reply with more detailed information.
We look forward to hearing from you!
We are experiencing customer frustration with this app. Some customers are getting double orders of the same product through this App that they claim they did not order. Please advise. jl@bagups.com
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that you've experienced an issue with the double orders. Please refer to our recent email regarding this matter. It includes a situation breakdown and a request for your approval to begin the investigation process.
We look forward to hearing back from you!
horrible app, doesnt trigger at all no matter what i do. Spent 2 hours trying to configure this but wont work.
Thought id ask support for help... support only works on the weekend
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that you've experienced an issue with the configuration. Our team has continuous coverage during the work week, our hours on the weekends are currently 4:00 am -12:00 pm EST.
We've sent you a reply with the steps to resolve this! Since your initial message arrived outside our standard hours, we wanted to make sure we got back to you first thing. We're here if you need any further help!
Unintuitive to use
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details.
We look forward to hearing back from you!
me han cobrado este mes sin tener ningún plan con ellos y sin siquiera tener la app instalada. espero que me devuelvan el dinero, pero me parece de muy sinvergüenza, cuando no utilizo esta aplicación.
Soy Sofía de Zipify!
Gracias por compartir tu reseña. Entendemos que esto puede ser frustrante. Este tipo de problema suele ocurrir si la suscripción no se canceló por completo después del periodo de prueba eliminando la aplicación.
Por favor revisa tu bandeja de entrada para encontrar un correo nuestro con más detalles sobre este asunto.
OCU activated a free shipping promotion without notifying us - i never created this promo. Customers were getting free shipping without us knowing.
Sofia from Zipify Apps Support here!
We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.
Terrible, billed us for 3 years for 0 additional revenue. Customer service also appalling not responding to chat appropriately. Wouldn't ordinarily leave a review but left with no choice. Much better apps exist, would not recommend using this one.
Hi there, thanks for taking the time to share your feedback.
Our team connected with you through support and offered a refund, which we were able to process once you removed the app from your store today.
If there’s anything else we can assist you with, please don’t hesitate to reach out directly.
I've been trying to fix a issue for over a week, the customer service is very poor, they keep not reading my messages just giving random replies.
Jeff from Zipify Apps Support here. 👋
I’m sorry to hear about your initial experience with our support team and that it didn’t meet your expectations. We appreciate your patience while we worked through your ticket and are glad the issue has since been resolved.
Thank you for giving us the opportunity to make things right.
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
Post purchase tracking works terrible! Customer service refused to resolve my issue. The post purchase conversion value was reported even on failed payments. If Zipify is taking a comission from all of this, they should actually help people resolve this issue with a developer and not just say that we don't deal with this stuff.