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Jeffrey just went above and beyond to help fix our store when it wasn't even this app that was causing the issue. He spent hours going through each line of code even after he was supposed to leave for the day, not stopping until he found the issue. I have nothing but amazing things to say about the support and trust we can use this app to work for our complex store setup.
super helpful, very friendly support, great app
Awesome support! And great app! Thank you so much.
Great support, Leo walked me through everything very smoothly!
I appreciated the professional help given and feel very satisfied with ABConvert. Thanks!
This waas really difficutl, first off, their installation process is a complete mess. Unlike every other Shopify app I've used, you can't just install and start using it. I was stuck at a "THEME IN REVIEW" screen forever with ZERO support. They claim it takes 30 minutes BUT YOU'RE STUCK THERE, and.that's clearly a lie.
Their customer support is saldy no no good. I reached out for help and got LEO who kept messaging me over and over again bout "business hours" while my store was locked - as if e-comstops on weekends!
When I finally did get a human response, it was useless no help, no access access my store without me explaining how to use a basic store.
The communication was painfully slow and my qestion were simple like how to enable and use the app but onlly got confusing answers in return.
At one point, I even had to ask if this was a real app or some kind of scam because of all the block and no way forward.
Save yourself the headache and avoid ABConvert; their app is broken upon install and the support is on purpose making you stand still it feels like.
Sorry about your frustration.
But I would like to clarify something on our side.
1. We do explicitly states in our onboarding process that the theme check will be between 30 minutes to a few hours. Due to your store set the blocker for any page inspect (open dev tool), the process was blocked before you unable the blocker.
2. The conversation was kind of biased at the beginning, you use Liar/Fake/Idiot these type of word when we tried to support you with your matter. I understand the waiting time might not feel good for you but I think we've sensed the hostile attitude from the beginning.
3. We did finish theme check within a day, but you still seemed not happy and directly uninstalled our app.
We truly apologize about your experience, and we will take this case as our learning opportunities to improve our onboarding process, thanks for the feedback.
Jeffrey
We have some misunderstanding before, but Jeffery is trying really hard to resolve the problem, and he shows how kind and patient he is. Keep up the good work, I would love to see his business grow
If you want to increase your profits and landingpages, this app is a MUST-HAVE. Working flawlessly, saving you 100s of $ for third party apps.
Jeffrey has an amazing support team including himself. Def. recommend.
Jeffrey has been super helpful helping me get set up and going and has been very friendly. The UI is nice and pretty easy to figure out.
good price testing app, and awesome team behind it, thanks
A must-have app if you want to improve your backend and increase profit margins. Jeffrey is very helpful and talented. He helped me in a quick call setting up the whole app, giving best practices. Best of all, I did not know this app existed. I used 3rd party apps which were expensive to do AB testing and this is a native shopify app so it can track sales and profits better.
Thanks and good luck with the app.
Great app for price testing! It has been getting better and better since we installed it, with more features.
Wow!!!!!!!!!!! completely amazed by how this app opporates thank you for your assistance im in the testing phases as we speak
Erg fijne app. Je hebt in één oogopslag een duidelijk beeld welke productpagina of prijs de beste statistieken heeft om mee door te gaan. Daarnaast denkt het team van de app graag met je mee en implementeren ze snel verbeteringen die jij graag wilt hebben.
I have looked at a lot of these apps and this one is the best for me on pricing and functionality so far. They jumped on chat and helped me out a few times on the weekend which is appreciated!
Jeffrey has been extremely helpful in getting me setup with this app. My store had a rather complicated setup and he was able to get it working great! Loads of stats to look at and dissect, with a lot of great features. Excited to see where this app goes :)
Great A/B Testing App for Shopify. The best on the app store by far. Lovely team and hard working. Couldn't be more thrilled with them!
Very useful app, very easy to set up, and much cheaper than other similar apps.
Very helpful and friendly support too, he helped me right away and fixed my issue in a few minutes only (I just had an adblocker so the app dashboard wasn't showing).
Best way to find your perfect selling price, I'll for sure be using it in all my future shops.
Very fast response from the customer support team. App works just like you would expect. Its nice to have a free version to try out the app first.
They have been very kind and helpful in solving some problems between the application and my store issue. Also, the app helps a lot in finding the right price on products, which helps improve conversions. Thank you!
Amazing app, perfect for my needs (to A/B test the price). Great analytics, and what's most important - perfect app support. Jeffrey helped me with all my questions, verified my store setup, and dived into the process of testing. Recommend.
I installed app out of curiosity. Never give a serious thought on testing my product price. Guess what. I TRIPPLE MY PROFIT LAST MONTH!!!!!! Thanks to the app. But the support capacity is kind of limited. I hope they can improve that.
I use this app for my new products which I didn't know how to price it. The price test creating process is so SIMPLE. Just 3 step and I can start a test in few seconds.
Their support is fascinated whenever I send message through the chat widge, there is always a quick reply. I will keep this app and look forward for more features.