Accord: Voice Concierge & SMS

Name: Accord: Voice Concierge & SMS
Brand: Accord Labs
Rating: 3.7 (3 reviews)

Pricing: From $99/month. Free trial available.
Rating: 3.7 (3)
Developer: Accord Labs

Turn abandoned carts into sales with AI-powered voice and SMS recovery.

You're missing out on 3-5% of your revenue! Accord turns lost checkouts into new revenue using lifelike AI voice calls and personalized SMS messages that reflect your brand’s unique tone. Instead of generic follow-ups, Accord creates real conversations across two of the most effective channels—voice and text—to re-engage shoppers and close the sale. It works automatically, requires no scripting, and boosts revenue while keeping every interaction perfectly on-brand.

AI voice + SMS that convert abandoned carts
Fully automated, human-sounding outreach
Handles questions and objections in real time
Smart SMS reminders with instant checkout links
Custom voice agents trained to match your brand

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English

Pricing

Starter

$99 / month

10% of revenue recovered by Accord

Dedicated Phone Number
Standard Voice Options
Basic Support

7-day free trial

Growth

$249 / month

8% of revenue recovered by Accord

Dedicated Phone Number
Customizable AI Voice Agents
Priority Support

7-day free trial

Concierge

$499 / month

5% of revenue recovered by Accord

Dedicated Phone Number
Advanced Voice Customization
Branded RCS Messaging
Priority Support + Dedicated Onboarding
Expert Setup and Guided Optimization

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (3)

Overall rating

3.7

Counts per rating level

67% of ratings are 5 stars
2
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
33% of ratings are 1 stars
1

All reviews

October 16, 2025

AI can be exciting but also a little intimidating at first. When we came across Accord, we were hesitant, but after meeting with Daniel, we knew it was going to be a good decision for our business. His motivation, excitement, and openness to new ideas from addressing abandoned carts to improving marketing campaigns and outreach.

Accord isn’t just an assistant you can customize and personally train - it comes with a team focused on innovation and helping your business succeed. I think that level of dedication and collaboration is rare to find nowadays, and that’s something they’ve done really well here.

Exclusive Elements

United States

27 days using the app

September 29, 2025

I've been using Accord for a while now, Daniel and the team have been fantastic. They not only helped us manage abandoned checkouts but also worked with us to build a strategy around improving our cart-to-checkout flow and voice / sms outreach. The dashboard is easy to use and integrates seamless with our team as well. Setup was quick and the support has been incredible. Love how the team takes initiative instead of waiting for us to make the first move. 10 / 10

The Slate Watch Company

United States

About 1 month using the app

November 9, 2025

Very basic app.

Muskat-ES

Hong Kong SAR

3 minutes using the app

Accord Labs replied November 17, 2025

Hi there - thanks for taking the time to leave feedback. I'm really sorry to hear you had a disappointing first impression.

Accord is designed to provide fully on-brand AI voice calls and SMS for recovering abandoned checkouts, but it looks like you may not have been able to complete setup. I notice your store never selected a billing plan and no calls or API activity were triggered, which usually means the onboarding didn’t finish - so you weren’t able to experience the actual functionality.

I'd love to help you get set up properly so you can see the full value of the app. If you reach out to us at support@accordlabs.ai.

We can walk you through setup step-by-step, make sure it works in your region, and get your first recovery flow running.

We’re here to help and would appreciate the chance to resolve the issue and improve your experience.

Thank you,
Daniel
Founder, Accord Voice Concierge

Support

App support provided by Accord Labs.

Resources

Developer

Accord Labs

Website

Dover, DE, US

Launched

July 4, 2025

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

Name, email address, phone number, physical address