Acquire

Acquire

by Acquire

A conversational customer experience platform

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Engage online shoppers

Add live chat to your store and talk with buyers as they shop. View purchase history timelines. Create, edit, cancel, and refund orders.

Seamlessly switch channels

Escalate chats to video or voice calls in one click. Track all communication, including emails and social media messages, in one place.

Automate easy answers

Enable customers to check up on order status using live chat and bots. Collect feedback across all aspects of your customer support.


About Acquire

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions.

Centralize Your CX Workflow

  • View every customer interaction from any channel—email, chat, SMS, social media, voice—in one dashboard
  • Seamlessly transition from text-based channels to embedded voice, video, and/or cobrowsing
  • Provide order updates right in the messenger
  • Automate FAQs with chatbots and knowledge bases

Powerful Business Data & Analytics

  • Personalize messages based on visitor behavior, demographics, device type, and more
  • Create and monitor SLAs
  • Track chat activity, bot effectiveness, agent performance, and more with 50+ out-of-the-box reports

Integrates with

  • Salesforce,
  • Facebook Messenger,
  • Google Analytics,
  • WhatsApp,
  • Zapier

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Support

Teams

$90/month

per user per month, additional charges may apply

  • Chat
  • Cobrowse
  • Video and voice calls
  • Unified agent workspace
  • Customer Notifications & Chat Rules
  • Multilingual Support
  • Conversation Routing

Professional

$120/month

per user per month, additional charges may apply

  • Everything in teams plus
  • AI chatbots
  • AI Auto Suggestion
  • Queue Prioritization
  • Agent Performance Insights
  • Knowledge Bases
  • Real-time Dashboards

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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