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Run AI-powered post-purchase surveys. Ask open-ended questions & track feedback, attribution, & NPS.
Go beyond the traditional multiple-choice surveys with Aftercare. We use the latest AI technology to let you ask open-ended questions to get as close to the “voice of the customer” as possible. Dig deep into customer feedback by asking smart follow-up questions in real time. And get instant AI analysis of customers’ responses to track common themes, customer sentiment, attribution and NPS. All with a seamless integration into your Shopify store.
- Post-purchase surveys (PPS) that ask open-ended questions
- Survey builder configureable to ask intelligent follow-up questions in real-time
- Analyze responses to track customer sentiment, attribution, common themes, & NPS
- Ability to offer a discount code at the end of a survey
- Compatible with Shopify's Order Status & Thank You Page Checkout Extensions
- Highlights
- Works with the latest themes
Languages
English
Works with
Checkout , Customer accountsCategories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Free
Free to install
Once installed, contact us to set up a pricing plan that works best for your business.
All charges are billed in USD.
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
the Aftercare post purchase survey is awesome for customer research and marketing attribution! The team is very responsive and build new features super quickly. The platform is also easy to use. I'd definitely recommend for any brand looking to level up their analytics and zero party data collection!
I absolutely recommend this app to other ecom brand owners.
We're building our brand from scratch and it's extremely important to gather as much data as possible to really pinpoint why someone is purchasing our product.
I love the fact that it's right after checkout, most people are in a good mood so they don't really mind taking 2 minutes to answer the survey vs when we send it to their inbox 2-3 weeks later, they might forget to answer.
We've been getting really good response rates and valuable data.
The support team at Aftercare is amazing and quick to help and update me with new features.
I love the app and recommend it to anyone who takes ecommerce seriously
Great survey decision tree with AI open responses is so easy to use!
Support
App support provided by Aftercare.
Resources
Developer
2261 Market Street STE 5809, SAN FRANCISCO, CA, 94114, US
Launched
July 17, 2024
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Products or collections
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Edit orders
Order edits or all order details for the last 60 days
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View and Sync Discounts
Discount codes and promotions
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