Reviews (56)

Overall rating
4
Counts per rating level
  • 54% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 23% of ratings are 1 stars
August 17, 2026

The Best Whatsapp marketing app Aisensy, working smoothly with my store for order related messaging. easy to create templet, setting up with shopify, great UI and updated intelligent technology according to current market needs, the amazing instant support, work with customer first approch, and helped customers to resolve the issues and achive what customer actually want and how to procceed. much better than interaKT in all the terms.

keep it up.

Thanks Aisensy

Achleshwar
India
About 2 months using the app
August 12, 2026

AiSensy has been a great addition to our Shopify store, Shyamvana. The Shopify integration is smooth and easy to manage, and the WhatsApp automation has significantly improved our customer engagement and follow-ups. The platform is user-friendly, reliable, and offers powerful features for e-commerce businesses. Their support team has also been responsive and helpful whenever we needed assistance. Highly recommended for businesses looking to strengthen WhatsApp communication and sales!

Shyamvana
India
5 months using the app
August 10, 2026

AiSensy is a practical solution for any business looking to manage customer communication on WhatsApp at scale.

We did face some challenges during the initial setup and configuration. What stood out, however, was the support team — approachable, humble, and quick to step in whenever we hit a roadblock. That level of assistance made the learning curve far more manageable.

Nemat Enterprises
India
6 days using the app
August 7, 2026

Great automation tool for WhatsApp campaigning. It makes creating, managing, and sending campaigns incredibly easy and efficient. The platform saves a lot of time through automation features and helps improve campaign performance with better organization and delivery. Highly recommended for businesses looking to scale their WhatsApp marketing efforts.

Prestige Pursuits Private Limited
India
7 months using the app
July 31, 2026

AiSensy has made managing WhatsApp communication incredibly easy. The platform is user-friendly, reliable, and packed with useful features for automation, broadcasts, and customer support. The interface is simple to navigate, and the support team is responsive whenever assistance is needed. It's a great solution for businesses looking to improve customer engagement and streamline communication. Highly recommended!

TULIP N TURTLE
India
9 months using the app
July 11, 2026

AiSensy has been a great addition to our Shopify store. The setup was simple, and we were able to automate order confirmations, abandoned cart reminders, COD verification, and customer support through WhatsApp. The dashboard is easy to use, message delivery is reliable, and the support team is quick to help whenever needed. It has helped us improve customer engagement and increase conversions. Highly recommended for any Shopify store looking to grow with WhatsApp marketing.

Amaze Hive
India
5 months using the app
Edited July 20, 2026

We've had a great experience using AiSensy with our Shopify store, gangafarmsvo.com. The setup was simple, the WhatsApp automations work smoothly, and abandoned cart recovery has been especially useful. Their support team is responsive and helpful whenever needed. Overall, it's a reliable platform for WhatsApp marketing and customer engagement. Highly recommended!!

Ganga Farms
India
About 1 month using the app
July 3, 2026

I wish I had checked Shopify reviews before purchasing. I didn't, and I am deeply regretting it now.

We are a small business. ₹16,142 is not a small amount for us. We purchased the AiSensy Pro + Flow plan based on a specific verbal commitment that we would receive dedicated one-on-one onboarding support to set up our WhatsApp retention flows. That commitment was made repeatedly before payment. After payment, it disappeared completely.

No CSM was assigned for nearly two months. Flows were never set up. Every support request was bounced between teams with no resolution.
We raised a formal refund request. AiSensy conducted their own internal investigation and confirmed in writing on June 22 that the delay in CSM assignment and inconsistent support was on their side, and that they would proceed with the refund.

That was 17 days ago. Since then, five written and verbal commitments have been made and missed. The case has passed through six different people each one either pointing to someone else or giving a deadline they don't keep. Messages have been deleted from WhatsApp during an active dispute.

This is not a one-off bad experience. Read the other 1-star reviews here the pattern is identical. Aggressive follow-up before payment. Zero accountability after.

If you are a small business, please avoid AiSensy. The money and time you will lose is not worth it.

Anti Label
India
About 2 months using the app
June 24, 2026

One of the best platform for whatsapp marketing very easy to use , ihave worked with many platform but ai sensy dashboard is most convenient .
totally recommend it .

just one important feature is missing cod to prepaid conversion and dynamic product image , i hope we will have it soon .

HAVVOK
India
11 months using the app
June 23, 2026

We've been using AiSensy with our Shopify store for over 1.5 years, and it has become an essential part of our customer communication and marketing workflow. From day one, the WhatsApp order confirmation messages have helped us provide a better customer experience by keeping customers informed instantly after they place an order.

One of the biggest benefits for us has been the abandoned checkout automation. It has helped us recover a significant number of lost sales through timely WhatsApp reminders. Compared to traditional email reminders, customer engagement and response rates have been much better on WhatsApp.

We also regularly use AiSensy for marketing campaigns, product launches, and promotional offers. The platform makes it easy to reach customers directly, and we've seen strong engagement from our WhatsApp campaigns. The Shopify integration has been reliable, and setting up automations is straightforward even for non-technical users.

After using AiSensy for more than 1.5 years, we can confidently say that it has delivered real value to our business. If you're looking for a reliable WhatsApp marketing and automation solution for Shopify, AiSensy is a great choice. Highly recommended.

Craftybella
India
Almost 2 years using the app