Ali Reviews: Kudosi Reviews
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If I wanted to write code I wouldn't have looked for an app in the store! BUT this app REQUIRES CODING! and even after coding the app doesn't work!
Hi Elizen,
This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
As I can check from our system, one of my colleague here, Andy, contacted you directly since last Friday, and issue was resolved with few existing articles.
If you have any other concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.
Regards,
Lynn
Not working. Wont import reviews.
What a joke and a waste of time. There where complains that it only allowed one product for the FREE version well it is now two products (I have no words for this). I do understand FREE and I am willing to pay but only if I think it is going to benefit my store, especially when I'm just starting out. They could promote 25-50 products on the FREE version just so you can see if it is going to be a good fit for your store. Also, if you read this and you are customer support YOU need to check your help button it doesn't work.
Such a headache. I wasted so much time trying to set up. It is much easier to set up almost every other review app
Hello Joseph,
Here's Kate from Ali Reviews - Product Reviews Customer Support Team.
Firstly, I am so sorry for the inconvenience you experienced with our app, however I do not see any communication between you and our team. Therefore, could you please let me know if there was any problem when set up our app for better understanding?
Besides, if you can re-install our app, I will be more than happy to help you to set up all things you need as same as we always do with other valuable customers.
Look forward to hearing from you.
Regards,
Kate
The app required that I install an extention, which I did. It did not import the product reviews because it said I had the wrong URL. I could not find a URL that they said I should find. Then, I uninstalled it, and now I have an error message on ALL my pages that says, "Liquid error (sections/header.liquid line 439): Could not find asset snippets/alireviews_aggregateRating.liquid. I don't know how to get rid of it. WTH??????
Hi Janet,
I'm William from Ali Reviews and we sincerely apologize for unexpected experience with our app
In relation to your issues, we have seen that one of our colleagues is taking care your case, he gave you clear explanation along with its solution on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
William
Ali Reviews by OneCommerce
I got this app and didnt like it. I wasted $9. Then uninstalled it and now my store load time is 20 seconds. This app is terrible.
Hi Brett,
This is Ken from FireApps Customer Support team, and I do apologize for this inconvenience may have caused to your store.
Currently I can see that you have had a conversation with our agent, Lynn, so I am going to inform her about this, and please let her help you with a resolution ASAP.
Regards,
Ken
The app doesn't sync correctly with the store and makes the page take longer to load
All of the reviews say Lorem Ipsum. Not the actual text. Would be very useful tool if this was fixed, albeit maybe a bit misleading/dishonest considering the reviews aren't actually reviews that were placed on the shopify store.
Hi Brandon,
Here's Jane from Ali Reviews and we're deeply sorry for this unexpected experience
In relation to your concern, maybe you will get confused between sample reviews in the preview section and the actual review. However, please be advised that the content in the preview is a simulation. This is not the one that will officially display on your store font. On your real page, the actual review will show as it should be
Based on your feedback, we will definitely note your point to take it into consideration and improve customer's experience better. We have seen that one of our colleagues is following up your case, he gave you a clear explanation, please let him know if you need further support
Best Regards,
Jane
Ali Reviews by OneCommerce
tough to use. coding. i dont know its work or not after coding recomend me good app with easy to use
Doesn't show any of my products in the app back end so I can't even test the review functionality. No support docs to explain how to import products into the app or why I am having this issue. Just not working - glad I didn't go for a paid plan.