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Great team, excellent customer service! So nice to be able to offer the pickup option to our customers.
We had a wonderful experience with the via.Delivery team and their knowledge in helping us set up, implement, test, and deploy their pickup point solution on all our 6 brand sites:
Perry Ellis
Original Penguin
Cubavera
Callaway Apparel
Rafaella Style
Golf Apparel Shop
They went above and beyond to ensure everything was running smoothly and after approximately 10 months using their solution, their support has been exceptional. They even continue to reach out to help us make cost improvements. Overall, we highly recommend their Shopify solution to help customers save money on shipping, while safeguarding their packages.
Via.Delivery has been a valuable addition to our store and a welcomed delivery option for our customers.
We have been utilizing Via Delivery for our delivery needs for a couple of months, and I must say, they have exceeded all my expectations. Their commitment to providing a seamless and reliable service is truly commendable.
VIA setup and implementation was a breeze. The team at VIA was very helpful at setting this up and the app works great giving our customers the ability to hold at various locations.
I think this app is a game-changer. We're a fairly new customer but the team and Via have supported us better than any other app or service we've used. In addition, the app works without issue, seems well-received by our customers and, if all goes according to plan will help us be more cost-effective with our shipping options
Great app. It has upped our conversion rates. The team is great and I would highly recommend via.delivery.
Great dev team who care about getting the details right for your store and end customer experience.
With so many of our customers seeking specific delivery windows, and the litigious nature of shipping alcohol requiring ASR, ViaDelivery allows the best solution for ensuring that packages are successfully delivered. The success is measured twofold:
1. The HAL staff signs for the packages, rendering the days of missed deliveries due to ASR a thing of the past.
2. Our customers can then collect their packages securely (ID required) at the location and time that's most convenient for them.
We're early in the rollout/customer adoption phase, but are excited to see where this takes our delivery experiences.