A 3-in-1 Solution
3 incredible features rolled in one – AmChat is a chatbot, a lead generation & customer service chat and cart preview app. You can use all three, or pick and choose which features suit your store!
Say Hi! to AmChat
AmChat is a personal assistant chatbot for each customer that visits your store, helping them navigate by curating products they’re looking for, finding content, answering questions and helping find order related information.
Functionality on Day 1
AmChat has functionality out of the box – we’re not like other bots that require you to build flows for every conversation. We’ve used a redirectional and content curation strategy to allow your users to serve themselves with answers the second you add AmChat to your store.
No Coding Experience Needed
When building bots, adding more function is key. AmChat’s no code solution to adding more conversation means anyone can do it. And our team will be there to help – we’ll work with you on an as-needed basis to recommend and implement optimizations.
Automate Repetitive Questions
Continuously add answers to repetitive questions that you or your customer service team faces every day. Reduce the number of customer service requests as your bot becomes more mature, allowing you and your service team to focus on answering higher value, higher converting questions. AmChat’s concierge and redirection strategy allows your customers to find answers to simple questions, and reach out to you for more complex ones.
If a customer can’t find an answer to your question in two tries, we ask them if they’d like to reach out to a team member – ensuring they don’t get frustrated.
A great example of automation – order tracking! AmChat can leverage order tracking tools so customers can track orders, get their status, show history and initiate returns without having to speak to an agent every time – freeing up your agents and bettering the customer experience.
AmChat Has An Analytics Dashboard
AmChat leverages your API data so the bot is always up to date. Products, articles, collections, discounts and so on – AmChat can find stuff for your customers with just a query.
AmChat’s Analytics Dashboard has an impressive suite of metrics so you can analyze your bot performance and customer experience. With bot focused metrics like number of sessions, number of questions asked and number of successful answers, you can oversee engagement over time. And with store specific metrics like keyword analysis, fallback analysis and intent distributions, you can see what your customers are looking for that they can’t find! And our team will be there to make sense of these insights and suggest what to do with them.
