Answerbase Knowledge Base

Answerbase Knowledge Base

by Lumin Creative

Product and collections questions & answers, articles, etc.

5.0 of 5 stars(5 reviews)

Product Questions and Answers

Your knowledge base displays popular product questions and answers, automatically answering common product questions to convert sales.

Collection Questions & Answers

Display FAQ content on your collections pages, automatically answering common collections questions and enhancing collection page SEO.

Self-Help Knowledge Base

Articles, Q&A and FAQs automatically answer customer questions about your products and services, reducing incoming inquiries by up to 80%.

About Answerbase Knowledge Base

What is Answerbase's Ecommerce Knowledge Base?

Answerbase is a knowledge base built specifically for ecommerce, ensuring that your users get quick answers to their questions related to your products, collections, or services through questions and answers, articles, and documentation.

Answerbase first checks if an answer we can autosuggest to the visitor that is already available in your existing product descriptions, specifications, or knowledge base. If not, customers can easily post their new question to continue to build on the knowledge base for future customers.

Answerbase integrates relevant content seamlessly into your product pages, collections pages, and also builds a knowledge base that your customers can access to address their questions and move them onto the sale.

Benefits of using Answerbase

  • Automatically answers up to 80% of customer questions
  • Up to 75% of the questions answered through Answerbase convert to a sale
  • Product questions & answers knowledge base grows organic traffic up to 4x

Seamless integration

  • Integrates with chat providers like Gorgias and Comm1
  • Knowledge base can be configured within a subdirectory of your site
  • Question and answer widgets integrated into product and collections pages

Customer self-help community (optional)

For merchants who want to enable community support, Answerbase enables you to have other customers who have ordered your products contribute their expertise and experiences to the knowledge base through community Q&A. For merchants who are interested, this is an option to enable to support a self help community.

How do I get started?

Simply click the "Add app" button to start your **30 day free trial** today.

Integrates with

  • gorgias,
  • comm100,
  • listrak

Media gallery


Pricing 30-day free trial

See all pricing options

Starter plan


or $15/month billed at $180 once per year

Professional plan


or $39/month billed at $468 once per year

Business plan


or $199/month billed at $2,388 once per year

Additional needs can contact us about our enterprise options

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

QL Claw

Free consultation helped me set this up swiftly. Formatting was a little confusing at first, but very easy to use and configure with time.

Fathom Offshore

Design, optimization, and support are fantastic. Great support, the folks at Answerbase are quick to respond. From a technical perspective, this is one of the better products for link building. They will create a proxy for you, and help you set up a subdomain if that fits what you're doing. They've been building social Q&A's for a long, long time and understand the technical bits that make them successful.

Monroe & Kent Home

The support from this app is first class. We installed the app and I wanted to put the code underneath some tabs that we have on the product page. This company did it in lighting fast time. For the monthly subscription this is by far the most feature rich Q&A app on here!