Better customer relationships
Respond to questions as customers shop or keep them engaged after they've left your store.
Let customers reach you easily
Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.
Make sales directly in chat
Share products and discounts and let customers checkout quickly with Apple Pay.
About Apple Business Chat
Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.
Customer messages show up inside Shopify Ping, a free iOS app. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.
With Shopify and Apple Business Chat you can:
- Add and customize a Chat button on your online store
- Add your logo and custom color so that customers have a branded experience in Messages
- Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or mac
- Respond to inquiries in real-time using Shopify Ping
- Specify business hours and an expected response time
- Send product recommendations, discounts, and draft orders in chat
- Allow customers to checkout with Apple Pay without leaving Messages
- Fulfill Apple Business Chat orders from Shopify
- Track Apple Business Chat sales using your sales channel overview and Analytics pages
- To use Apple Business Chat you must have an online store
- Apple Pay must be enabled on your Shopify account
- Shopify Ping must be installed on an iOS device to receive and respond to messages
Most recent reviews
I like this really help us , thanks for this amazing apps ❤️❤️
One of the besst app in the world
Hello Otime, thank you very much for your amazing review and feedback! We are so pleased Apple Business Chat and Shopify Ping are helping you.
Be sure to keep the app updated as we are always improving it and releasing new features.
All the best to your success!
Asset Fixings & Tools
This app was simple to apply. Time will tell how useful it is but as it appears on any IOS device I am sure it will get used.
Hello Asset Fixings & Tools, thank you very much for your 5 star review! Simplicity for the Apple Business Channel is definitely key, and glad you are trying this chat feature.
Shopify Ping and Apple Business Chat will always be free, so please keep your app updated to enjoy new features in the future. We are always working on improving it. Wishing you great success!
I used this app to help me do x. I really like it how it does y. It would be nice if it did z better.
Hello Unicorn-Joy, thank you for your 5 star review and feedback! I'm going to reach out to your directly to get more details on your xyz ideas. Thanks!