Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

4.1 of 5 stars(33 reviews)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.

About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages are managed in Shopify Ping, which is available on desktop or through the free Ping mobile apps. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • You must use Shopify Ping on your desktop ( or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery




4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    42% of ratings are 5 stars
  • 4 of 5 stars
    21% of ratings are 4 stars
  • 3 of 5 stars
    18% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    12% of ratings are 1 stars

Most recent reviews

The Wee Smoke Shop

It helps me to be in constant touch with my would be customers & that helps them to convert into actual customers. When ever anyone is on our site and has some questions, they chat with Kit, initially not knowing I am the one who is replying, but its amazing to answer queries.


I have not used the app yet, but it was super easy to install. Once I launched the app, it did the work behind the scenes with no additional input needed from me. So far, so good. Thank you!


It shows "Add and customize a Chat button on your online store
" in the description. But I cannot customize the chat button. Only be able to select either a bubble button or button with text. The blue button is not aligned with our branding also takes too much attention on the page which is distracting users. Also, once we enabled the apple chat, we lose the type to search order status function like the native shopify ping app does which saves our time to look up order one by one. Last, once user open the message, our store page is disappeared. (should open a new page instead of replace our website store page This is very important.) Overall, the providing native app experience is nice, definitely better than chat on a website. I would be 5 starts if the team can address the issues above.