Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

4.0 of 5 stars(38 reviews)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.

About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages are managed in Shopify Ping, which is available on desktop or through the free Ping mobile apps. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • You must use Shopify Ping on your desktop ( or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery




4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    45% of ratings are 5 stars
  • 4 of 5 stars
    18% of ratings are 4 stars
  • 3 of 5 stars
    16% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    16% of ratings are 1 stars

Most recent reviews

Khalsa Raj

Need to change my phone number that is on Apple business chat - as it's not even my mobile number - should be 5083338162 rather than 5083768162 - please change - which is our landline #

Developer reply

February 26, 2021

Hi Khalsa Raj, thank you for leaving a review and reaching out for support.

The number associated to Apple Business Chat is pulled directly from your Shopify Admin > settings > general. Please update the phone number here if it is incorrect. Once edited, please uninstall and reinstall the Apple Business Chat sales channel. This will prompt Apple to pull their store information once more, which should update the phone number listed.

I will be reach out via email to ensure that you are set up Apple Business Chat. And if you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at

Kind regards,

Ruby C.
Senior Support Specialist - Ping


Just awful. Horribly clunky to set up. The whole Kit/Ping experience is horrendous....................................................

Developer reply

February 3, 2021

Hello TheArtistsQuarter, thank you for your honest feedback and review! I'd love to get more information from you regarding the frustrations you have with the sales channels and the app. Perhaps I can address them, and help smooth out the clunkiness.

I will be sending you a separate and private email, hoping we can work together. Thank you again!

Best regards,
Veronica N.
Senior Support Specialist - Ping / Kit

Imlee Jaipur

Really easy to integrate and use on the mobile now. Hope i will get more customers from my website now

Developer reply

February 3, 2021

Hello Imlee Jaipur, thank you for your review and feedback. Very happy to hear you found this app and channel easy to integrate and use on your mobile device.

Hoping you have great success! If you ever need assistance, please contact us directly at or via the support link inside the app on your phone.

Warm regards,
Veronica N.
Senior Support Specialist - Ping / Kit