Easy Appointment Booking

This app is for people that want fantastic customer service, comprehensive and intuitive design, feature rich products, and easy solutions. For anyone even a little bit curious, I highly recommend a demo. You will immediately see a team that cares, is helpful, clear, and really supports your business. They are not pushy at all, probably because they know how good their product is.

If you're like me, someone who offers products and services, Easy Appointment Bookings takes that into account and makes it really easy to keep your products as products and your services as services. This was my sticking point, and the solution was there before I asked.

Just really glad to have found this app/company. Thank you so much for all of your help, Qalvin. Looking forward to continue working with you and the rest of the team!

While our company has run into a few bumps that we weren't able to solve on our own, all it took was a support email and Ray helped us so unbelievably fast! He was able to resolve two relatively complicated problems we had within less than an hour of us emailing! And what we thought was going be be hugely problematic, he made simple and gave us the solution we wanted. This is the second scheduling app we've tried, and if you're on the fence with a scheduling app, don't look any further. Customer service alone I don't think you'll find better with any others + functionality for customers is running smoothly! Well worth every penny! Thanks Ray + team for the unbelievable customer service, you guys rock!

Customer support has been amazing. They promise a fast response time for paid users, and they deliver on that promise, even during the trial period which is an important time to determine if one app is a better option than another to build a facet of your business around. In addition, they've put a lot of time into providing a collection of documentation that was useful to setup the app.

This app is complex. And while that makes it capable of meeting a range of needs, it had a significant learning-curve and setup-time for me. Unless you have a simple product to offer bookings for, don't expect to get this setup in a day. Plan more like 1-2 weeks for setup and testing.

You need to setup the app, team members and schedules, notifications and reminders, optional virtual meeting platforms (Zoom or Meet), optional team portal (backend appointment calendar), and the corresponding products in Shopify. If you want the app to sync with your appointment team's individual Google calendars, plan another 2 hours per team member to setup and test that. And you may need to train your customer support and appointment teams on the software. This is not a list of gripes, it's just a necessary aspect of providing such a rich appointment-booking app. They've thought of a lot of aspects that make it flexible and useful for users.

I would give the app itself 4.5 stars because it's not as intuitive or efficient as I would like, has a few limitations, and I ran into issues that either stumped me or seemed to require support to resolve. A limitation example is that the notification emails can only be written using HTML and the email subject line can't be personalized to contain a name, date, or location. I've used Shopify apps and booking apps that are super intuitive and seem to just work effortlessly. But that's also why the chat support is definitely 5 stars.

The only real issue for me is that we have customers, shop admins, and members of our appointment team in every US time zone. The app doesn't currently send email notifications and reminders in the recipient's time zone. Rather, it sends the notification to the customer, showing the appointment time in the customer's time zone. But it sends an identical copy of that email notification to the team member and the shop admin, which means the team member and shop admin can easily be confused about what time zone the appointment is in when talking to a customer or each other. I can't recall if there's a way to show the time zone abbreviation in the email notification, but regardless, the app really needs to send notifications to each recipient in their own time zone. There's too much room for error and missed appointments without that feature. The app already lets you set each team member's time zone, and it knows the shop's time zone, so it's just a matter of working out a separate notification for the team member, admin, and the customer, instead of sending a CC of the same email to everyone.

One more positive note is that the developers have a feedback and feature-request area which they are active with. I love being able to contribute and see what's on the horizon.

What's not to like? Integrates easily, has every feature you could need (more than we need for our basic application) and the support is phenomenal. When we send a support ticket (not because anything is wrong, just for advice) and we get really comprehensive replies quickly.

On our last support ticket, Ray who helped us out, had been onto our website, and noticed something regarding the stock quantities, he then took it upon himself to make a note of it in our support ticket despite it not even being the issue we asked about. Absolutely fantastic. In all honesty, I rarely leave reviews, but this was well earnt.

Thanks guys, keep it up.

We've been using Easy Appointment Booking for quite a few months now with very little issue and it's been working great for our small business. The few issues we have had, Ray and the team have quickly and efficiently resolved without a problem. Their customer service is excellent, and we would definitely recommend this app to anyone looking for an easy and effective scheduling application for their shop.