OPTIS Returns & Exchanges

Let shoppers request returns or exchanges themselves. Approve, refund and restock from one place.

OPTIS Returns adds a return page to your online store. Shoppers find their order with the order number and email, choose the items and quantities, pick a reason, then either request a refund or exchange the item for another variant or a different product from your catalog. Every request arrives in one list. You approve or reject it, and the app creates the return in Shopify, refunds to the original payment method or as store credit, applies your fees, and restocks what you accept.

• Self-service return page on your store, with your logo, colors and policy
• Exchange for another variant or a different product from your catalog
• Refund to the original payment method or as store credit, minus your fees
• Return windows, non-returnable products, order rules and blocked customers
• One list of requests with a timeline, analytics and CSV export