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App used to work and it has stopped working. We are back and forth with customer service for the last 1 week and no luck. What is the point of paying an expensive fee and the dev team doesn't have a clue?
Hey there!
I've been following the progress on your current ticket and although we are working to resolve the issue - it seems like you might have meant to post this review for our sister app: Rewind Copy - not rewind Backups.
Rest assured we are in the process of working to uncover the issue with copying your blogs on that application and I want to assure you of our company guarantee that if we cannot resolve the problem for you (which is pretty rare) that we're happy to refund you in full for the inconvenience.
I want to thank you for your patience in this matter while we attempt to resolve the issue you're experiencing with Rewind Copy.
-Kaleigh de Palézieux
Head of Customer Support
I don't have very many products and signed up for the free plan. I don't know how it's possible that they are now charging me $ 8-month fee as saying I have 5000+ records when I don't even have a hundred products. Slimy, sneaky people. Distrust very much! Oh, and they have a no refund policy!
Thanks for choosing Rewind to backup your store. We have a very flexible refund policy that will refund any charges to customers who aren't happy with our service.
In your case, you were being billed for the total number of items in your backup, not just the number of products. This would have been explained when you subscribed to Rewind.
We'd be happy to refund you the $8 fee - simply contact us at help@rewind.io or 1-855-5-REWIND and we'll refund you the full amount.
hi i didn't get my store rewind where i was I need help i was using the free trial to see how it works
We're sorry to hear that your restore did not work as anticipated! Our support team reached out, and it appears that there was some confusion around restore capabilities. It is not possible to restore from a backup that was never created. You can find our help doc that outlines how Rewind works, here: https://knowledge.rewind.com/s/article/how-does-rewind-work
Your first backup is your first point to restore back to. Please be assured that going forward, you'll be able to restore from any version that has since been backed up, and get things back up and running in no time!
We're always happy to help in any way we can, and encourage you to email help@rewind.com if you have any questions or issues.
They charged me without asking me.I dont recommended!!!! this is not honest.I'm very angry!!!!!!!!!!
Hi there,
As we bill through Shopify, we must receive your approval prior to being able to charge you. We can see that you selected and approved the charge for your plan on June 11th, 2019 at 2:49AM EST. Regardless, if you feel you may have selected the wrong plan or weren't happy with the product, we will gladly refund you. Please contact our help team at help@rewind.io to arrange for your refund.
One of the worst backup app, Hard to navigate, to do everything you need to contact support, which is never available. They respond you in 2-3 days. Even to export your backup data you need to contact support, Highly disappointed.
Your app is asking for 500$ subscription with an automatic payment. Please stop automatic payments i don't wanna use your app anymore
Thank you for taking the time to leave a review. All of our plans come with a 7-day trial that can be cancelled at any time by removing the application from your store. It looks like your trial had ended, and that's why the charge has gone through. We have reached out to you to help get this charge refunded from your Shopify billing, and hope to hear from you to get this resolved soon! You can also email help@rewind.com at any time and one of our talented reps will get back to you as soon as possible.
I'd give this a zero. WHat do you have fake reviews written by friends and family? I am pretty unpleased with this application. I deleted collections of blogs and put them all under one category versus several. I asked for help to "rewind and backup" a previous date to get these blogs back in place. This is the "professional" email I received back.
Sent to Karina S and help@rewind.io
How would you like to fix this? What would you like to happen?
Mike
--
Mike Mike from Rewind
No hello and thank you for contacting us. I've read the previous issues from the email forwarded by Shopify ...etc. Just this response. Not what I call customer service.
I then responded with my issue and didn't hear back from them. So I sent another email asking Is anyone home? The next day I woke up and checked for emails and still no response.
Not an app I would recommend. Customer service is very poor.
Thanks for leaving a review for Rewind. Although this was more than 2 years ago, we wanted to let future customers know that we did reply right away and offered to help resolve the issue.
Customers can now rewind items back on their own, without assistance from Rewind.
I took the app in good faith.... Be aware that it does not back up everything as said... It does not back up Oberlo (at least) so any issues like i have just experienced will wipe out your store... For anyone thinkingg of getting this app or you have it already, be aware of this problem and check what you need before installing it.... Its flawed
Ladies buy Leigh,
I am sorry you've experienced issues with your store recently. There are many things that can go wrong when selling online. At Rewind, we are committed to protecting against as many types of data loss as we possibly can.
Unfortunately, due to technical limitations, we cannot backup and restore data from other third-party apps. So you're exactly right - we do not backup Oberlo, the dropshipping app you use.
We make no claims to back up the data in third-party apps like Oberlo. Right here on our app listing, we outline what we can backup, and third-party apps are not listed. To be extra clear, in our help center we list everything that we cannot back up.
No matter where you store it, losing data that enables you to sell online is brutal. I hope that my explanation here can help you understand why Rewind was not able to bring back your Oberlo data.
Maura
maura@rewind.io
Where is my copy of my Database? i want the copy of my database. that is why I got the plan for. Thank you
Hi Lexor,
Rewind is a cloud backup service. We make continuous backups of your store data, which you can view and restore from within the Rewind app.
It sounds like this is not what you were expecting when you installed Rewind, and that you are looking for a downloadable copy of your store data. We understand the desire to have an extra copy of your data, so for that reason, we offer backup exports on request.
If you would like a backup export from Rewind please get in touch with us at help@rewind.io.
I have a new store, but the 7 day free trial is only available for the 39/month option. 3/month and 9/month options are for some unknown reason not available. I am not sure why am I "not eligible" since I don't any orders, which is less than 20 order limit for the lowest package... Looks like a nice trick to pretend to be an affordable app.
Also, chat support is a robot that keeps asking for email. This is not a chat support, it's an email support.
Red flags for me, I will not pay for this app.
Hello! I'm Kaleigh from Rewind support - I want to clarify that we have a 7 day free trial for every plan, regardless of tier and that if you were only offered the $39 plan then that's something support can assist with.
I'd love to have a conversation with you about your plan needs and get you on the plan that's the right fit for you. Give us a shout at help@rewind.com and we'll make sure you wind up on the most appropriate plan for your business AND get the free 7 day trial.