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So far so good, they do what they claim. We haven’t need to access any data yet. I will update our review after we do.
northerncards
Haven't had to restore anything yet but I receive weekly reports from Rewind with a backup summary which is great. Submitted a query and received reply back same day. So far so good.
I am using Rewind to help me with the Backups of my store. Rather than downloading files from Shopify. I wish they had an option on how often you wanted it to run.
Awesome app. Takes away any stress about my store losing any information or data. Thank you very much!
Be aware of this app. I have subscribed with the Growth plan $5/month for a while. However it didn't notify me and just silently increased the fee to $49. Check your apps constantly to avoid extra changes.
Thanks for your review of Rewind. We do ask that customers be on the right plan for stores of their size, however it's not possible for us to silently increase the fee to $49 / month - all charges for Rewind have to be approved as they go through your Shopify invoice.
In addition to this, we have a simple and fair refund policy - if you're not happy with the service, just email us and we'll refund your monthly charge. We're focused on making a great service that people love - if that's not the case for you please let us know.
I haven't used it yet but I'm confident it will work fine and it's at a fabulous price.
Rewind has a great support! Especially I'd like to thank Aditya form the Rewind Support Team for very detailed, clear and prompt answers to all my questions.
Customer Service is great and so helpful.
It is a useful app but very pricy.
Instructions for use are not easy to find.
Thanks for the review. Although it was posted in 2016, we thought we'd let new customers know that we've completely changed the app. It's much easier to use, and really doesn't require any instructions at all. If anyone needs help, you can find it at https://help.rewind.io or by emailing help@rewind.io.