Beans · Loyalty & Reward Program

This system is extremely confusing for my customers. I had so many emails with problems from my long time customers complaining about beans.

This has sooooooooooooooo many issues, we have customers that complain all the time. Also, we need to be able to remove some items from the program, it has no to do that. And you can never get a response or easily contact the company....I need to switch just not sure what to do with my customers points.

I wanted to use Beans because I like the idea but because a customer loyalty program is a big decision for a brand I ended up not sticking with Beans because of their remarkably poor customer support. I really like the interface and everything seems pretty intuitive but there is no way to perform mass-editing of customer accounts or rewards. I reached out for help but customer support staff was unable to assist and unwilling to to connect me with anyone else. They eventually stopped responding to my messages. Doesn't bode well for a long-term arrangement.

EDIT: I added stars back and am giving Beans another shot. Beans reached out to me and worked hard to make this right. Non-responsiveness may have been attributable to company growing pains or a temporary employee. However, after diving in to try this again and there are persistent bugs. Customer support says "should be fixed soon" but haven't heard back in a week or so.

I believe we were among the first shops to use this app and so with being the early adapter, we have experienced highs and lows. There is continuing improvements and our customers do love it. I have shopped around and I haven't found a better option so we are sticking with it.

Great App!

Does just what I need it to do-Cool Thanks
www.Mysexywaist.com

This program is flawed and confusing for our customers. We have had so many calls and emails as customers do not know how it works / how to see / redeem their points, etc. Not very happy and will be switching to another app as soon as we can find one that will actually work the way it should.

The worst experience ever! This system sent out 2000 £10 vouchers to my "loyal customers" these loyal customers then went onto my site & spent this money along with a load of other points! One customer - has ordered with us 3 times , 2 of which orders were returned for refunds! She managaed to get £55 discount off her order, making her total 99p!! We have had 20+ similar orders today , which is going to destroy us! How can a small business afford to send out these orders, we are basically paying people to take out stuff - the postage alone is costin us a fortune! Do not use this programme, its fatally flawed & it slows down your website substantially! I am so upset and stressed out by what has just happened & dont know how to deal with it. By cancelling off these orders, we are going to get bad reviews by customers - but by sending these out, we are damaging ourselves financially! Its a no win situation here!

An excellent rewards program that has helped to boost customer loyalty. It works really well and was simple to install and configure.
New features added have been a bonus that again has helped to bring customers back to the store.

The loyalty program has had a few bugs in places, but the support has been fantastic with answers and solutions within a couple of hours.

I've been looking for an affordable rewards program app for awhile now and just came across this one! Super excited to get started on this!

Customer experience is a key factor every app developer should pay great attention on, particularly when app updating is required. Though our experience was not good in the process of updating, beans staff follow up tightly to solve it finally. Now we are using Beans 2.0, Until today, it runs well.. Let's wait and see if it's as good as Bean 1.0.