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Beans · Loyalty & Reward Program

Beans · Loyalty & Reward Program

Developed by Beans

120 reviews
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Price: From $0.00 / month More info
  • 20+ ways to reward your customers
  • Create exclusive time based promotions for loyal customers
  • 50% of fastest growing online shops use Beans

Beans is an automated rewards program that gets your customers to come back your store and buy from you more often.

☞ ☞ ☞ Online Demo ☜ ☜ ☜



  • Reward Rules

    Engage your customers and reward them for the things that are strategically important to your business, including loyalty, signup, referral, reviews, special occasions and more.




  • Notifications

    Send customized notifications to your customers so they don’t forget to come back and spend their credit.




  • Integrations

    Extend the power of Beans with 10+ integrations, including Juge.me, Shopify Product Review, Referral, Mailchimp and more.




  • Time based campaigns

    Create urgency among your customers with limited time promotions such as double and triple points campaigns.




Find out about Beans Pricing and Features


Successful Stores across all ecommerce verticles are using Beans to grow their business and increase their retention


Beans · Loyalty & Reward Program reviews

120 reviews
  1. 5 stars (92 reviews)
  2. 4 stars (12 reviews)
  3. 3 stars (8 reviews)
  4. 2 stars (2 reviews)
  5. 1 star (6 reviews)

This program is flawed and confusing for our customers. We have had so many calls and emails as customers do not know how it works / how to see / redeem their points, etc. Not very happy and will be switching to another app as soon as we can find one that will actually work the way it should.

posted

The worst experience ever! This system sent out 2000 £10 vouchers to my "loyal customers" these loyal customers then went onto my site & spent this money along with a load of other points! One customer - has ordered with us 3 times , 2 of which orders were returned for refunds! She managaed to get £55 discount off her order, making her total 99p!! We have had 20+ similar orders today , which is going to destroy us! How can a small business afford to send out these orders, we are basically paying people to take out stuff - the postage alone is costin us a fortune! Do not use this programme, its fatally flawed & it slows down your website substantially! I am so upset and stressed out by what has just happened & dont know how to deal with it. By cancelling off these orders, we are going to get bad reviews by customers - but by sending these out, we are damaging ourselves financially! Its a no win situation here!

posted

An excellent rewards program that has helped to boost customer loyalty. It works really well and was simple to install and configure.
New features added have been a bonus that again has helped to bring customers back to the store.

The loyalty program has had a few bugs in places, but the support has been fantastic with answers and solutions within a couple of hours.

posted

I've been looking for an affordable rewards program app for awhile now and just came across this one! Super excited to get started on this!

posted

Customer experience is a key factor every app developer should pay great attention on, particularly when app updating is required. Though our experience was not good in the process of updating, beans staff follow up tightly to solve it finally. Now we are using Beans 2.0, Until today, it runs well.. Let's wait and see if it's as good as Bean 1.0.

posted

Edited 10/11/17 I have had to demote my review to one star. On October 9, 2017 Beans started sending emails to my customers rewarding them for making $20 purchases. (NOT ONE OF MY RULES). The points value these emails sent has varied from $6 to $20. Yes that's right - BEANS IS GIVING AWAY MY MONEY! Apparently yesterday they figured out the error and went in all the customer accounts and deducted the Beans they gave away. But the emails were already sent folks. I now have customers trying to use the Beans they gave away, and of course they can't because they really don't exist. So now I'm loosing money AND dealing with ticked off customers thanks to Beans. So I would suggest all of you go into your Beans dashboards and start scrolling through customer accounts checking for activity on 10/9-10/10. My customers hadn't even placed any orders and were being emailed rewards for rules I don't even have active on my store. THIS IS A FIASCO! And what kind of response have I gotten so far? The engineers are looking into it. ~Gee thanks!~ I have also reported the incident to shopify, since they have culpability for approving the app and allowing it to run on their stores. They are showing about as much concern as the folks at Beans are.

People this is a huge problem that is going to cost me and every other store it affects a lot of money, time, reputation hits and aggravation. This is the kind of stuff class action is made for....

(old review below)

Really happy with this app so far save for 2 issues. I've gotten some complaints from customers that signup is confusing and their purchases are not earning the beans. I've had to manually adjust these customers. My second issue is not having beans on the order screens from the admin end. We have a lot of phone orders and when I put them in from the backend - beans is nowhere to be found. If it was fully integrated into admin of shopify I could give it a full 5 stars.

posted

I am not satisfied with beans even i will not recommend beans. As per application loyalty program is free but now they are looking for $9 for billing. They should understand each customer.

posted

Very good application needs more integrations with other features but once they get added it will be good ;)

New version 2 is very good but still needs more standard integrations.

posted

Update:

Another representative from the company reached out to me and has been very helpful and friendly in regards to the uninstallation process. If it wasn't for the previous support, and the confusing payments it really was a good app.

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First thing is that they sent my customers emails before even asking me for verification. Had to find the settings myself to realise they had already sent emails. This was fine as I realised that's just how their app works. However, in the past when I had enquired them before about whether I would need to pay anything they said no and assured me that the payment would be part of the difference/gap of what the customers get as a discount as they are a free app. Then recently when I logged back into the app the features that were "free" had become a part of a standard plan. I was never notified about this change; never through email, never when changing these 'standard paying features', never through their app. I had used the features as they were obviously listed as free when I had initially signed up to this app. This meant I had money owing to them and was not sure whether I would ever be billed. I reached out to support regarding a cancellation and explanation and they have passive-aggressively put me around in circles for two weeks before I went to shopify for help. Glad that I uninstalled the app the moment I realised I was scammed. Funny thing is they told me to re-install so they can send me a "script" to completely remove their code from my store. Sketchy and shady.

posted

EXCELLENT!!!!!

www.bellevalourecouture.com

posted
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Beans
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