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READ BEFORE YOU PURCHASE. IT MAY SAVE YOUR MONEY.
This company does not provide 10% of the value it costs. The price to register and integrate to shopify store costs around 350 euros. The pain does not end here, It is also necessary to have Shopify yearly plan to add this courier app with shopify. I was disappointed with their service from the very beginning. Their website has a lot of bugs. So, I reviewed their company with 1 star. Then they emailed and called me to remove the reviews because of Trustpilot. I asked them to cancel my subscription and for a refund. According to their so-called policies they said they can not refund. So, I am writing my honest review of them again.
Dear Zevaleh
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
This is a fantastic app and its spot on, well done. It works flawlessly. Customer service is always great and on time. Thank you.
Thank you for your review! Is a pleasure to read comments like this one. Best regards.
Ich Bezahle für BigBuy 189 Euro und ZUSÄTZLICH 153 Euro damit ich Shopify angeblich nutzen kann, und die wollen ZUSÄTZLICH noch dass ich extra zahle oder den Jährlichen Shopify plan kaufe. FÜR WAS ZAHLE ICH ÜBER 342 EURO WENN ICH BIGBUY NICHT MAL MIT MEINEN SHOP KONFIGURIEREN KANN BETRÜGER!!!!!!!!!!!!
I pay 189 euros for BigBuy and an ADDITIONAL 153 euros so that I can supposedly use Shopify, and they want me to pay ADDITIONALLY or buy the annual Shopify plan. WHAT AM I PAYING OVER 342 EUROS FOR IF I CANNOT EVEN CONFIGURE BIGBUY WITH MY SHOP SCAM!!!!!!!!!!!!
Dear Reverro,
We are sorry to read your comment.
Please be informed that the annual plan is a Shopify requirement, just in case you want to synchronise shipping costs.
We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan.
Our customer service will contact you and provide you with a solution.
Cordially,
The BigBuy Team
Great app and professional support team! Highly recommend BigBuy 5*****
Dear!
Thank you for the fantastic review! We're delighted that you're happy with it. Your support means a lot to us!
Best regards,
BigBuy
The tech guys on this company has taken almost 3 days now to activate the plugin / APP OBviously the competence here is staggering And no, it is not working
Dear Partner,
Thank you for your message.
We are always happy to help you.
Our app is working correctly and we are happy to see that it's working for you too.
Our Customer Success and Tech Support teams are already available for any doubt or enquiry you might have.
If you are satisfied with the app and our service, we would love you to change your review to five stars :)
We remain at your disposal.
Best regards,
BigBuy
Scam Warning!!!
I have submitted a complaint report to google to shut down BigBuy's advertisement from their search engine and now I request Shopify to remove this app from their app store. Dear innocent users be aware that BigBuy is a Scam. I lost almost a thousand euros on BigBuy for nothing. They know very well after testing their app nobody is going to purchase it. That's why they don't offer a test version, instead, you have to purchase the connector first of all and pay for a monthly subscription to use their app.
Please be careful and read the reviews here and as well as on google before you buy this app. 99% are complaining about this Scam.
Dear Wolf,
Thank you for your review.
Our app is working, and many users are able to synchronize their shop, and in your case, the app now is working correctly as we can see that you have connected and already received orders.
We kindly remind you that we are available for support and hope you can change the review with the new updates.
We remain at your disposal.
BigBuy Team
BigBuy is one of the best app I would recommend to dropshippers. I have just joined a few weeks but I like their timely management of orders. They also have great products
Thank you for your comment, Eurekaonline!
We are happy to read that you are satisfied with our services.
Best regards,
The BigBuy team
Mit bigbuy bin ich nicht zufrieden, ziemlich teuer und dann gibt es viele Probleme bei der Integration. Wenn Sie eine Rückerstattung wünschen, dann gibt es noch größere Probleme
Dear Partner,
We are sorry to read your review about your experience with our service.
In order to find a solution together, we have informed the correspondent team and our team will get in touch with you.
We remain at your disposal, thank you for your patience.
Best regards,
BigBuy
Oldukça yardımcı olucu bir uygulama arka kısımdaki müşteri başarı ekibi gayet iyi özellikle tommasso çok yardımcı oldu.
Dear Partner,
Thank you for your review.
We are glad to read your comment and we will inform our colleague of your words, sure he will be happy.
We are always available for any doubt or enquiry.
Best regards,
BigBuy
Hello, we have a minor issue with the app, it says we cannot use it since we don't have the annual shopify plan. Help for this issue would be awesome. Thanks in advance.
Dear Contoures,
Thank you for your message.
We are here to help you:
1) The app works with any Shopify plan. The warning it's just because, if you have monthly plan, Shopify does not allow you to use synchronized carrier rates.
If you DO have annual plan, contact Shopify support to request activation of third-party carrier rates calculated at check-out.
Please understand this is not an App configuration, it's Shopify basic configuration.
2) Whenever you need help, you can go to BigBuy contact area https://www.bigbuy.eu/en/contact and write to us, the Tech Support department.
3) If we solved your case, please remember to update your review to 5-stars, as this is very important for us :)
We remain at your disposal.
Best regards,
BigBuy Tech Support