Yofi

Yofi

Pricing
Free to install. Additional charges may apply.
Rating
5.0 (3)
Developer
BotNot, Inc.

Protecting your brand from return abuse and fraud.

At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business.

At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. more
  • Preventing return fraud and abuse with advanced AI detection.
  • Leveraging telemetry to monitor and analyze suspicious customer behaviors.
  • Empowering CX reps with risk scores and clear decision rationale.
  • Enhancing profitability by safeguarding policies and reducing losses.
  • Optimizing & automating return policies to segment good and bad actors.

Languages

English

Works with

  • Checkout
  • Shopify Flow
  • loop
  • narvar
  • slack
  • orderprotection.com
  • gorgias
  • zendesk

Pricing

Starter Plan

Free to install

You’ll only be charged a 25% fee if we successfully prevent fraudulent returns that you deny.

  • Free one-time Bad Actor Diagnostic to quantify:
  • Return fraud & abuse
  • Claims & policy abuse
  • Good and bad resellers
  • Readout of total impact

All charges are billed in USD.

Reviews (3)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited May 1, 2025

Very nice seeing a risk score on every order and I no longer have to worry about return fraud, that's for sure.

Whenever I get a "my package never showed up" message, I can validate it here.

Tilly Golf
United States
13 days using the app
January 26, 2023

Love this app. We have an extremely lean team and a million different priorities. Yofi lets us understand, segment, and talk to our customers without doing any of the leg work ourselves. Their team is top notch and truly cares about our success. Absolute game changer!!

Sunday Showers
United States
3 months using the app
October 26, 2022

Love YoFi, I would recommend this app to anyone interested in learning more about who is transacting on your site. You might be surprised at how many orders you have placed by bots and bad actors. The service and team behind the product is 10/10 too.

Period Correct
United States
About 23 hours using the app

Support

App support provided by BotNot, Inc. .

Developer

BotNot, Inc.

651 North Broad Street, Suite 206, Middletown, DE, 19709, US

Launched

July 21, 2022 · Changelog

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