Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

EAZE Button
4.8 out of 5 stars 142 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
tawk.to Live Chat
3.6 out of 5 stars 55 total reviews • Free
Monitor and chat with site visitors in real time.
Shopify Inbox
4.6 out of 5 stars 5484 total reviews • Free
An AI sales associate that knows your customers
Chaty Chat Buttons & WhatsApp
4.9 out of 5 stars 289 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
Hulk Contact Form Builder
4.9 out of 5 stars 1885 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Qikify Contact Form Builder
4.9 out of 5 stars 409 total reviews • Free plan available
No-code form builder for custom forms, contact forms, surveys
WhatFlow: Whatsapp Automation
3.9 out of 5 stars 329 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
Zigpoll Customer Surveys
5.0 out of 5 stars 504 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1789 total reviews • Free plan available
AI Chat & sale: recommend products, answer FAQs, track orders
SB: Helpdesk, Live Chat & FAQs
4.5 out of 5 stars 244 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
RT: Social Chat, Live Chat
4.6 out of 5 stars 234 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
Powerful Contact Form Builder
4.9 out of 5 stars 2312 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1789 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 265 total reviews • Free plan available
Shopify Inbox
4.6 out of 5 stars 5484 total reviews • Free
Moose WhatsApp Chat Button
5.0 out of 5 stars 126 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 772 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 275 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 452 total reviews • Free plan available
KwikEngage: Whatsapp Marketing
4.9 out of 5 stars 261 total reviews • Free trial available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 428 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1789 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 452 total reviews • Free plan available
StoreFAQ: Product FAQ Chatbot
4.9 out of 5 stars 146 total reviews • Free plan available
CWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 83 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 84 total reviews • Free plan available
Buddy AI:Sales & Support Agent
4.8 out of 5 stars 53 total reviews • Free trial available
AC ‑ Questions & Answers
5.0 out of 5 stars 25 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 84 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 155 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2312 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 504 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 182 total reviews • Free trial available
Hulk Contact Form Builder
4.9 out of 5 stars 1885 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 173 total reviews • Free plan available
SureCust Forms Builder, Locks
4.9 out of 5 stars 96 total reviews • Free
FormCRM AI Custom Form Builder
5.0 out of 5 stars 64 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 409 total reviews • Free plan available
Primy ‑ Forms with File Upload
4.9 out of 5 stars 41 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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