Support apps

Give the kind of service that wins customers for life.

Sponsored apps

Jotform AI Chatbot & Live Chat
4.3 out of 5 stars 28 total reviews • Free plan available
Improve customer service with an AI chatbot and 24/7 live chat
Re:amaze AI Helpdesk & Chat
4.4 out of 5 stars 176 total reviews • Free trial available
Convert more customers w/ AI powered helpdesk and live chat
VanChat AI Chatbot & Live Chat
5.0 out of 5 stars 110 total reviews • Free plan available
AI Chatbot for Sales: AI chat, live chat & 24/7 live support.
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 607 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
Popular with merchants across Shopify

Recommended support apps

WhatFlow‑Chat Automation
4.4 out of 5 stars 293 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
tawk.to Live Chat
3.0 out of 5 stars 89 total reviews • Free
Monitor and chat with site visitors in real time.
O: Chat buttons & Contact Form
4.9 out of 5 stars 270 total reviews • Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
Hulk Contact Form Builder
4.8 out of 5 stars 1653 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 214 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
Powerful Contact Form Builder
4.9 out of 5 stars 2109 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1731 total reviews • Free plan available
Boost customer support with livechat by AI chat bot and FAQs
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 265 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
Shopify Inbox
4.7 out of 5 stars 5187 total reviews • Free
Connect with shoppers and drive sales with chat
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 326 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Zigpoll Customer Surveys
5.0 out of 5 stars 469 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 745 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1731 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 462 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5187 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 745 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1137 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 265 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 357 total reviews • Free plan available
Shop AI for Instagram/Facebook
4.9 out of 5 stars 91 total reviews • Free plan available
Musbu ‑ WhatsApp Chat Button
4.9 out of 5 stars 252 total reviews • Free trial available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1731 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 462 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 129 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 21 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 79 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 84 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
4.9 out of 5 stars 168 total reviews • Free trial available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 214 total reviews • Free plan available
FAQ Page:Accordion+Help Center
5.0 out of 5 stars 10 total reviews • Free
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2109 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1653 total reviews • Free plan available
SEA Post Purchase Survey App
4.9 out of 5 stars 150 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 469 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 417 total reviews • Free plan available
SK: Form Builder App
4.9 out of 5 stars 422 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 160 total reviews • Free trial available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 704 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 38 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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