Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Shopify Inbox
4.5 out of 5 stars 5795 total reviews • Free
An AI sales associate that knows your customers
IG Facebook & Instagram Shop
4.9 out of 5 stars 386 total reviews • Free plan available
Instagram & Facebook Product Syncing & Shopping Sales Chat AI
Pushdaddy Many Chat ,Cloud API
4.3 out of 5 stars 945 total reviews • $2.99/month
Switch between Many Chat, Live Chat or Facebook messenger
Zigpoll Customer Surveys
5.0 out of 5 stars 554 total reviews • Free plan available
Learn why customers buy with post-purchase and on-site surveys
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 705 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 298 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 315 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
WhatFlow: Whatsapp Automation
3.9 out of 5 stars 338 total reviews • Free trial available
Automate orders, recover carts, and send real-time updates
SL: WhatsApp Chat + Marketing
3.5 out of 5 stars 353 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
Powerful Contact Form Builder
4.9 out of 5 stars 2534 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Moose WhatsApp Chat Button
5.0 out of 5 stars 182 total reviews • Free
Recover abandoned cart with WhatsApp chat, widget & automation
Hulk Contact Form Builder
4.8 out of 5 stars 2026 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 819 total reviews • Free plan available
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1869 total reviews • Free plan available
IG Facebook & Instagram Shop
4.9 out of 5 stars 386 total reviews • Free plan available
Shopify Inbox
4.5 out of 5 stars 5795 total reviews • Free
Moose WhatsApp Chat Button
5.0 out of 5 stars 182 total reviews • Free
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 298 total reviews • Free plan available
Zipchat AI Chatbot & Live Chat
4.9 out of 5 stars 201 total reviews • Free plan available
Commslayer: AI Helpdesk & Chat
4.9 out of 5 stars 233 total reviews • Free plan available
Wa: WhatsApp Chat, WhatsApp AI
4.8 out of 5 stars 68 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 484 total reviews • Free plan available
Buddy AI: Agentic Commerce
4.8 out of 5 stars 69 total reviews • Free trial available
CWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 103 total reviews • Free
StoreFAQ: Product FAQ Chatbot
4.9 out of 5 stars 153 total reviews • Free plan available
AC ‑ Questions & Answers
5.0 out of 5 stars 29 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 92 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 95 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 164 total reviews • Free trial available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 220 total reviews • Free plan available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2534 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 228 total reviews • Free trial available
Zigpoll Customer Surveys
5.0 out of 5 stars 554 total reviews • Free plan available
FormCRM Contact Form Builder
5.0 out of 5 stars 85 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 183 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 2026 total reviews • Free plan available
Primy Form Builder File Upload
5.0 out of 5 stars 50 total reviews • Free plan available
Fairing Post Purchase Surveys
5.0 out of 5 stars 195 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 435 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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