Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Zigpoll Customer Surveys
5.0 out of 5 stars 600 total reviews • Free plan available
Learn why customers buy with post-purchase and on-site surveys
Tidio: AI Chatbot & Live Chat
4.8 out of 5 stars 1356 total reviews • Free plan available
Live chat, helpdesk and an AI chatbot that sells and supports
Shopify Inbox
4.6 out of 5 stars 5808 total reviews • Free
An AI sales associate that knows your customers
Hulk Contact Form Builder
4.9 out of 5 stars 2035 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Moose WhatsApp Chat Button
5.0 out of 5 stars 214 total reviews • Free
Recover abandoned cart with WhatsApp widget, chat & automation
SL: WhatsApp Chat + Marketing
3.5 out of 5 stars 347 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
Gorgias: AI Helpdesk & Chat
4.3 out of 5 stars 707 total reviews • Free trial available
Save time with AI customer support and live chat.
EAZE Button
4.9 out of 5 stars 138 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 318 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Powerful Contact Form Builder
4.9 out of 5 stars 2643 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Chaty Chat Buttons & WhatsApp
4.9 out of 5 stars 330 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
tawk.to Live Chat
3.6 out of 5 stars 89 total reviews • Free
Monitor and chat with site visitors in real time.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
ShopAI on Instagram & Facebook
4.9 out of 5 stars 406 total reviews • Free plan available
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1896 total reviews • Free plan available
Shopify Inbox
4.6 out of 5 stars 5808 total reviews • Free
Moose WhatsApp Chat Button
5.0 out of 5 stars 214 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 832 total reviews • Free plan available
Buddy AI: Agentic Commerce
4.8 out of 5 stars 92 total reviews • Free trial available
wa: WhatsApp Chat, WhatsApp AI
4.9 out of 5 stars 102 total reviews • Free to install
Commslayer: AI Helpdesk & Chat
4.9 out of 5 stars 238 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 305 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Buddy AI: Agentic Commerce
4.8 out of 5 stars 92 total reviews • Free trial available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 487 total reviews • Free plan available
StoreFAQ: Product FAQ Chatbot
5.0 out of 5 stars 159 total reviews • Free plan available
CWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 100 total reviews • Free
AC ‑ Questions & Answers
5.0 out of 5 stars 29 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 92 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 165 total reviews • Free trial available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 220 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 115 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2643 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 234 total reviews • Free trial available
Zigpoll Customer Surveys
5.0 out of 5 stars 600 total reviews • Free plan available
FormCRM Contact Form Builder
5.0 out of 5 stars 92 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 186 total reviews • Free plan available
Hulk Contact Form Builder
4.9 out of 5 stars 2035 total reviews • Free plan available
Primy Form Builder File Upload
5.0 out of 5 stars 50 total reviews • Free plan available
Sellify Post Purchase Upsell
5.0 out of 5 stars 26 total reviews • Free
Fairing Post Purchase Surveys
5.0 out of 5 stars 196 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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