Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

O: Chat buttons & Contact Form
4.8 out of 5 stars 266 total reviews • Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1210 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
Powerful Contact Form Builder
4.9 out of 5 stars 2216 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 780 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 286 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
WhatFlow Chat Automation
4.2 out of 5 stars 336 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
Qikify Contact Form Builder
4.9 out of 5 stars 420 total reviews • Free plan available
Easily create forms to collect leads, improve customer service
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 631 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
Hulk Contact Form Builder
4.8 out of 5 stars 1767 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Zigpoll Customer Surveys
5.0 out of 5 stars 496 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
EAZE Button
4.7 out of 5 stars 148 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
SeedGrow Chat App Widget
4.9 out of 5 stars 130 total reviews • Free plan available
Enable Click-to-Chat, collect leads & grow engagement
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1770 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5323 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 780 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 286 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.8 out of 5 stars 390 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 172 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1210 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 261 total reviews • Free plan available
KwikEngage: Whatsapp Marketing
4.9 out of 5 stars 238 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1770 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 50 total reviews • Free
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 136 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 484 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 84 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 114 total reviews • Free trial available
Variant Descriptions King
5.0 out of 5 stars 86 total reviews • Free plan available
FAQ Page:Accordion+Help Center
5.0 out of 5 stars 16 total reviews • Free
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 166 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2216 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1767 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 167 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 420 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 496 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 181 total reviews • Free trial available
SureCust Forms Builder, Locks
4.9 out of 5 stars 101 total reviews • Free
SK Contact Form Builder
4.9 out of 5 stars 417 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 51 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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