Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

WhatFlow Chat Automation
4.1 out of 5 stars 347 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
EAZE Button
4.7 out of 5 stars 148 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Qikify Contact Form Builder
4.9 out of 5 stars 412 total reviews • Free plan available
Easily create forms to collect leads, improve customer service
HelpHub FAQ Page, Product FAQs
5.0 out of 5 stars 215 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
Zigpoll Customer Surveys
5.0 out of 5 stars 510 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
SeedGrow Chat App Widget
4.9 out of 5 stars 127 total reviews • Free plan available
Enable Click-to-Chat, collect leads & grow engagement
Shopify Inbox
4.7 out of 5 stars 5389 total reviews • Free
Connect with shoppers and drive sales with chat
Powerful Contact Form Builder
4.9 out of 5 stars 2264 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Hulk Contact Form Builder
4.8 out of 5 stars 1822 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 776 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1250 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
tawk.to Live Chat
3.6 out of 5 stars 85 total reviews • Free
Monitor and chat with site visitors in real time.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Shopify Inbox
4.7 out of 5 stars 5389 total reviews • Free
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1794 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 195 total reviews • Free plan available
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 776 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 290 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 395 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1250 total reviews • Free plan available
Moose WhatsApp Chat Button
5.0 out of 5 stars 56 total reviews • Free
Commslayer: AI Helpdesk & Chat
4.9 out of 5 stars 178 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1794 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 68 total reviews • Free
StoreFAQ: Product FAQ Builder
4.9 out of 5 stars 138 total reviews • Free plan available
Buddy AI: Stop Losing Sales
4.8 out of 5 stars 32 total reviews • Free trial available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 487 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 85 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 86 total reviews • Free plan available
FAQ Page:Accordion+Help Center
5.0 out of 5 stars 16 total reviews • Free
Rapid Reviews: Product Reviews
5.0 out of 5 stars 114 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2264 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1822 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 510 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 189 total reviews • Free trial available
SureCust Forms Builder, Locks
4.9 out of 5 stars 100 total reviews • Free
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 173 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 412 total reviews • Free plan available
SK Contact Form Builder
4.9 out of 5 stars 414 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 55 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

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