Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Hulk Contact Form Builder
4.9 out of 5 stars 2035 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
EAZE Button
4.8 out of 5 stars 139 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Tidio: AI Chatbot & Live Chat
4.8 out of 5 stars 1360 total reviews • Free plan available
Live chat, helpdesk and an AI chatbot that sells and supports
Powerful Contact Form Builder
4.9 out of 5 stars 2632 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Shopify Inbox
4.6 out of 5 stars 5800 total reviews • Free
An AI sales associate that knows your customers
Zigpoll Customer Surveys
5.0 out of 5 stars 598 total reviews • Free plan available
Learn why customers buy with post-purchase and on-site surveys
SL: WhatsApp Chat + Marketing
3.5 out of 5 stars 348 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 831 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
Moose WhatsApp Chat Button
5.0 out of 5 stars 211 total reviews • Free
Recover abandoned cart with WhatsApp widget, chat & automation
Pushdaddy Many Chat ,Cloud API
4.3 out of 5 stars 942 total reviews • $2.99/month
Switch between Many Chat, Live Chat or Facebook messenger
Redo
4.9 out of 5 stars 826 total reviews • Free plan available
Everything your brand needs. In one intelligent platform.
Gorgias: AI Helpdesk & Chat
4.3 out of 5 stars 708 total reviews • Free trial available
Save time with AI customer support and live chat.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1890 total reviews • Free plan available
IG Facebook & Instagram Shop
4.9 out of 5 stars 407 total reviews • Free plan available
Shopify Inbox
4.6 out of 5 stars 5800 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 831 total reviews • Free plan available
Moose WhatsApp Chat Button
5.0 out of 5 stars 211 total reviews • Free
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 305 total reviews • Free plan available
Buddy AI: Agentic Commerce
4.8 out of 5 stars 80 total reviews • Free trial available
Wa: WhatsApp Chat, WhatsApp AI
4.9 out of 5 stars 101 total reviews • Free to install
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 486 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Buddy AI: Agentic Commerce
4.8 out of 5 stars 80 total reviews • Free trial available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 486 total reviews • Free plan available
StoreFAQ: Product FAQ Chatbot
5.0 out of 5 stars 157 total reviews • Free plan available
CWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 100 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 92 total reviews • Free plan available
AC ‑ Questions & Answers
5.0 out of 5 stars 29 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 166 total reviews • Free trial available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 220 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 115 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2632 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 234 total reviews • Free trial available
Zigpoll Customer Surveys
5.0 out of 5 stars 598 total reviews • Free plan available
FormCRM Contact Form Builder
5.0 out of 5 stars 92 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 186 total reviews • Free plan available
Hulk Contact Form Builder
4.9 out of 5 stars 2035 total reviews • Free plan available
Primy Form Builder File Upload
5.0 out of 5 stars 50 total reviews • Free plan available
Sellify Post Purchase Upsell
5.0 out of 5 stars 26 total reviews • Free
Fairing Post Purchase Surveys
5.0 out of 5 stars 196 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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