Support apps

Give the kind of service that wins customers for life.

Sponsored apps

Jotform AI Chatbot ‑ Live Chat
4.2 out of 5 stars 28 total reviews • Free plan available
Improve customer support with AI livechat and boost your sales
Convi ‑ AI Support Chatbot
5.0 out of 5 stars 11 total reviews • Free plan available
Convi - AI Support Chatbot for Ecommerce
Re:amaze AI Helpdesk & Chat
4.4 out of 5 stars 177 total reviews • Free trial available
Convert more customers w/ AI powered helpdesk and live chat
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 618 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
Popular with merchants across Shopify

Recommended support apps

REVIEWS.io Product Reviews App
4.7 out of 5 stars 709 total reviews • Free plan available
Capture product reviews, UGC & Q&A effortlessly
Hulk Contact Form Builder
4.8 out of 5 stars 1686 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Marketing+Support on WhatsApp
3.5 out of 5 stars 347 total reviews • Free plan available
Send abandoned cart notifications & campaigns over WhatsApp
EAZE Button
4.6 out of 5 stars 152 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
tawk.to Live Chat
3.1 out of 5 stars 88 total reviews • Free
Monitor and chat with site visitors in real time.
Zigpoll Customer Surveys
5.0 out of 5 stars 478 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 234 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
Ctx: WhatsApp Chat + Marketing
4.9 out of 5 stars 251 total reviews • Free plan available
Support chat, automation, marketing & more with WhatsApp API
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1751 total reviews • Free plan available
Boost customer support with livechat by AI chat bot and FAQs
RT: Social Chat, Live Chat
4.7 out of 5 stars 244 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
Shopify Inbox
4.7 out of 5 stars 5241 total reviews • Free
Connect with shoppers and drive sales with chat
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 758 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1751 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 472 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5241 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 758 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 279 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1158 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 369 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 107 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 234 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1751 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 472 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 131 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 34 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 81 total reviews • Free plan available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 214 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 83 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
4.9 out of 5 stars 168 total reviews • Free trial available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 113 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2128 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1686 total reviews • Free plan available
SEA Post Purchase Survey App
4.9 out of 5 stars 158 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 478 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 410 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 169 total reviews • Free trial available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 709 total reviews • Free plan available
AI Contact Form Builder
4.9 out of 5 stars 420 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 39 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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