Support apps

Give the kind of service that wins customers for life.

Sponsored apps

4.4 out of 5 stars 177 total reviews Free trial available
Convert more customers w/ AI powered helpdesk and live chat
5.0 out of 5 stars 10 total reviews Free plan available
Convi - AI Support Chatbot for Ecommerce
4.2 out of 5 stars 28 total reviews Free plan available
Improve customer support with AI livechat and boost your sales
5.0 out of 5 stars 1 total reviews Free plan available
24/7 Sales & Customer Support AI Chatbot that Boosts Revenue
Popular with merchants across Shopify

Recommended support apps

5.0 out of 5 stars 478 total reviews Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
4.9 out of 5 stars 252 total reviews Free plan available
Support chat, automation, marketing & more with WhatsApp API
3.1 out of 5 stars 88 total reviews Free
Monitor and chat with site visitors in real time.
3.5 out of 5 stars 347 total reviews Free plan available
Send abandoned cart notifications & campaigns over WhatsApp
4.9 out of 5 stars 269 total reviews Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
4.6 out of 5 stars 324 total reviews Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
4.8 out of 5 stars 1682 total reviews Free plan available
Easy contact us form, custom forms & survey with form builder
4.6 out of 5 stars 153 total reviews Free plan available
Let your customers contact you directly - for WhatsApp
4.9 out of 5 stars 128 total reviews Free plan available
Enable Click-to-Chat, collect leads & grow engagement
4.3 out of 5 stars 618 total reviews Free trial available
Instantly resolve support inquiries and grow your business.
4.8 out of 5 stars 761 total reviews Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
5.0 out of 5 stars 214 total reviews Free plan available
Create beautiful FAQ page, support page or product FAQs
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
4.9 out of 5 stars 1752 total reviews Free plan available
5.0 out of 5 stars 471 total reviews Free plan available
4.7 out of 5 stars 5236 total reviews Free
4.8 out of 5 stars 761 total reviews Free plan available
4.9 out of 5 stars 279 total reviews Free plan available
4.7 out of 5 stars 1154 total reviews Free plan available
4.7 out of 5 stars 369 total reviews Free plan available
4.9 out of 5 stars 104 total reviews Free plan available
5.0 out of 5 stars 232 total reviews Free plan available
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

FAQ

Save time by sharing answers up front.

Answer before they ask
4.9 out of 5 stars 1752 total reviews Free plan available
5.0 out of 5 stars 471 total reviews Free plan available
4.9 out of 5 stars 128 total reviews Free plan available
4.7 out of 5 stars 32 total reviews Free
5.0 out of 5 stars 81 total reviews Free plan available
5.0 out of 5 stars 214 total reviews Free plan available
5.0 out of 5 stars 84 total reviews Free plan available
4.9 out of 5 stars 167 total reviews Free trial available
5.0 out of 5 stars 113 total reviews Free trial available
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Surveys

Want to know what customers want? Just ask them.

Do your research
4.9 out of 5 stars 2126 total reviews Free plan available
4.8 out of 5 stars 1682 total reviews Free plan available
4.9 out of 5 stars 158 total reviews Free plan available
5.0 out of 5 stars 478 total reviews Free plan available
4.9 out of 5 stars 411 total reviews Free plan available
5.0 out of 5 stars 168 total reviews Free trial available
4.9 out of 5 stars 422 total reviews Free plan available
4.7 out of 5 stars 708 total reviews Free plan available
5.0 out of 5 stars 39 total reviews Free

Support how-tos

Want to add an app?

Try Shopify free for 3 days