Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Qikify Contact Form Builder
4.9 out of 5 stars 418 total reviews • Free plan available
Easily create forms to collect leads, improve customer service
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1722 total reviews • Free plan available
Boost customer support with livechat by AI chat bot and FAQs
EAZE Button
4.7 out of 5 stars 152 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
REVIEWS.io Product Reviews App
4.7 out of 5 stars 699 total reviews • Free plan available
Capture product reviews, UGC & Q&A effortlessly
SeedGrow Chat App Widget
4.8 out of 5 stars 124 total reviews • Free plan available
Enable Click-to-Chat, collect leads & grow engagement
WhatFlow‑Chat Automation
4.3 out of 5 stars 292 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
Powerful Contact Form Builder
4.9 out of 5 stars 2100 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Zigpoll Customer Surveys
5.0 out of 5 stars 465 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 214 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 324 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
O: Chat buttons & Contact Form
4.9 out of 5 stars 271 total reviews • Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 608 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1722 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 461 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5180 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 748 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1133 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 262 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 359 total reviews • Free plan available
Shop AI for Instagram/Facebook
4.9 out of 5 stars 86 total reviews • Free plan available
WhatFlow‑Chat Automation
4.3 out of 5 stars 292 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1722 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 461 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 130 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 17 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 79 total reviews • Free plan available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 214 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 83 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
4.9 out of 5 stars 168 total reviews • Free trial available
AC ‑ Questions & Answers
5.0 out of 5 stars 25 total reviews • Free plan available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2100 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1639 total reviews • Free plan available
SEA Post Purchase Survey App
4.9 out of 5 stars 147 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 418 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 465 total reviews • Free plan available
SK: Form Builder App
4.9 out of 5 stars 424 total reviews • Free plan available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 699 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 158 total reviews • Free trial available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 35 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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