Support apps

Give the kind of service that wins customers for life.

  • Chat
  • FAQ
  • Helpdesk
  • Surveys
    • Popular with merchants across Shopify

    Recommended support apps

    Shopify Inbox
    4.7 out of 5 stars 5861 total reviews • Free
    Connect with shoppers and drive sales with chat
    Tidio Live Chat & AI Chatbots
    4.7 out of 5 stars 1938 total reviews • Free plan available
    Offer great service with AI chat bots, live chat, and helpdesk
    Dondy: WhatsApp Marketing+Chat
    4.9 out of 5 stars 917 total reviews • Free plan available
    WhatsApp Marketing Automation Including Abandoned Carts & Chat
    Powerful Contact Form Builder
    4.9 out of 5 stars 1956 total reviews • Free plan available
    Your all-in-one form app for custom forms, registration forms
    Built for Shopify
    Hulk Form Builder
    4.9 out of 5 stars 1599 total reviews • Free plan available
    Create stylish forms with ease and in a matter of seconds.
    Built for Shopify
    Gorgias
    4.3 out of 5 stars 709 total reviews • Free trial available
    Support made simple and scalable.
    Pushdaddy WhatsApp, Live Chat
    4.3 out of 5 stars 4193 total reviews • Free to install
    Switch between WhatsApp Chat, Live Chat or Facebook messenger
    HelpCenter: AI FAQ+Help Center
    4.7 out of 5 stars 1336 total reviews • Free to install
    Quickly craft SEO-friendly FAQ page w/ ChatGPT | Live chat app
    SeedGrow WhatsApp Chat Widget
    4.7 out of 5 stars 152 total reviews • Free plan available
    Enable WhatsApp on your store, collect leads & grow engagement
    Marketing+Support on WhatsApp
    3.8 out of 5 stars 1068 total reviews • Free plan available
    Send abandoned cart notifications & campaigns over WhatsApp
    WhatsApp Button by EAZE
    4.9 out of 5 stars 276 total reviews • Free plan available
    Easily let your customers contact you through WhatsApp
    Built for Shopify
    Chatty: Live chat Helpdesk FAQ
    5.0 out of 5 stars 2232 total reviews • Free plan available
    Build awesome help center with AI chatbot, live chat & email
    Built for Shopify
    Built into Shopify

    Support at every step

    The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

    • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
    • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

    Chat

    Give more customers the confidence to buy with live support.

    Be there for them
    Shopify Inbox
    4.7 out of 5 stars 5861 total reviews • Free
    Chatty: Live chat Helpdesk FAQ
    5.0 out of 5 stars 2232 total reviews • Free plan available
    Dondy: WhatsApp Marketing+Chat
    4.9 out of 5 stars 917 total reviews • Free plan available
    SmartBot: Leading AI Chatbot
    4.7 out of 5 stars 280 total reviews • Free plan available
    WhatsApp Button by EAZE
    4.9 out of 5 stars 276 total reviews • Free plan available
    Moose: Live Chat WhatsApp, FAQ
    5.0 out of 5 stars 208 total reviews • Free
    CK: WhatsApp Chat & Abandoned
    5.0 out of 5 stars 373 total reviews • Free plan available
    Tidio Live Chat & AI Chatbots
    4.7 out of 5 stars 1938 total reviews • Free plan available
    Omega Messenger Chat Form
    4.9 out of 5 stars 546 total reviews • Free plan available
    Be there for them
    Featured app

    Exchange It

    Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

    Swap it out

    FAQ

    Save time by sharing answers up front.

    Answer before they ask
    Chatty: Live chat Helpdesk FAQ
    5.0 out of 5 stars 2232 total reviews • Free plan available
    Moose: Live Chat WhatsApp, FAQ
    5.0 out of 5 stars 208 total reviews • Free
    D: FAQ Page ‑ Product FAQs
    4.9 out of 5 stars 253 total reviews • Free plan available
    Rapid Reviews: Product Reviews
    5.0 out of 5 stars 110 total reviews • Free trial available
    FaqKing: Help Center & FAQ
    5.0 out of 5 stars 124 total reviews • Free plan available
    HelpLab FAQ Page, Product FAQs
    5.0 out of 5 stars 432 total reviews • Free plan available
    Simesy FAQ Page, Product FAQs
    4.8 out of 5 stars 52 total reviews • Free plan available
    Asklo AI Assistant | FAQs, Q&A
    5.0 out of 5 stars 9 total reviews • Free to install
    POWR: FAQ & Help Center
    4.7 out of 5 stars 239 total reviews • Free plan available
    Answer before they ask
    Tech stack

    How Miss Amara does it

    Rug retailer Miss Amara uses Delighted Post‑Delivery Survey to gather and address customer feedback.

    Unravel their secret

    Surveys

    Want to know what customers want? Just ask them.

    Do your research
    Powerful Contact Form Builder
    4.9 out of 5 stars 1956 total reviews • Free plan available
    Hulk Form Builder
    4.9 out of 5 stars 1599 total reviews • Free plan available
    SK: Advanced Form Builder
    5.0 out of 5 stars 446 total reviews • Free
    Asklayer Survey & NPS for pros
    5.0 out of 5 stars 104 total reviews • Free plan available
    Zigpoll Customer Surveys
    5.0 out of 5 stars 363 total reviews • Free plan available
    REVIEWS.io Product Reviews
    4.6 out of 5 stars 720 total reviews • Free plan available
    Grapevine Post Purchase Survey
    5.0 out of 5 stars 177 total reviews • Free trial available
    qikify Contact Form Builder
    4.9 out of 5 stars 728 total reviews • Free plan available
    KNO Post Purchase Surveys
    4.8 out of 5 stars 76 total reviews • Free trial available
    Do your research

    Support how-tos

    Guide

    Get the customer feedback you need to make everything better.

    Video

    Give them a great experience

    Blog

    Let customers track orders in real time

    Want to add an app?

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