Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

WhatFlow: Whatsapp Automation
3.9 out of 5 stars 341 total reviews • Free trial available
Automate orders, recover carts, and send real-time updates
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 706 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 317 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 818 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
AI Shop: Facebook & Instagram
4.9 out of 5 stars 376 total reviews • Free plan available
Sync products to Instagram Direct & Facebook sell with Chat AI
Pushdaddy Many Chat ,Cloud API
4.3 out of 5 stars 954 total reviews • $2.99/month
Switch between Many Chat, Live Chat or Facebook messenger
Zigpoll Customer Surveys
5.0 out of 5 stars 552 total reviews • Free plan available
Learn why customers buy with post-purchase and on-site surveys
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1870 total reviews • Free plan available
AI Chat& sale: recommend products, answer FAQs, livechat inbox
Hulk Contact Form Builder
4.8 out of 5 stars 2017 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Shopify Inbox
4.5 out of 5 stars 5788 total reviews • Free
An AI sales associate that knows your customers
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 295 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
Tidio: AI Chatbot & Live Chat
4.8 out of 5 stars 1343 total reviews • Free plan available
AI agent for sales and support. Live chat, email, social inbox
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1870 total reviews • Free plan available
AI Shop: Facebook & Instagram
4.9 out of 5 stars 376 total reviews • Free plan available
Shopify Inbox
4.5 out of 5 stars 5788 total reviews • Free
Moose WhatsApp Chat Button
5.0 out of 5 stars 176 total reviews • Free
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 295 total reviews • Free plan available
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 818 total reviews • Free plan available
Zipchat AI Chatbot & Live Chat
4.9 out of 5 stars 197 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 483 total reviews • Free plan available
Commslayer: AI Helpdesk & Chat
4.9 out of 5 stars 231 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1870 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 483 total reviews • Free plan available
CWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 102 total reviews • Free
Buddy AI: Agentic Commerce
4.7 out of 5 stars 69 total reviews • Free trial available
StoreFAQ: Product FAQ Chatbot
4.9 out of 5 stars 154 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 92 total reviews • Free plan available
AC ‑ Questions & Answers
5.0 out of 5 stars 29 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 94 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 164 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2517 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 228 total reviews • Free trial available
Zigpoll Customer Surveys
5.0 out of 5 stars 552 total reviews • Free plan available
FormCRM Contact Form Builder
5.0 out of 5 stars 87 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 183 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 2017 total reviews • Free plan available
Primy: AI Forms + File Upload
4.9 out of 5 stars 48 total reviews • Free plan available
Fairing Post Purchase Surveys
5.0 out of 5 stars 195 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 434 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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