Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

RT: Social Chat, Live Chat
4.7 out of 5 stars 248 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
Zigpoll Customer Surveys
5.0 out of 5 stars 440 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
REVIEWS.io Product Reviews App
4.7 out of 5 stars 687 total reviews • Free plan available
Turn feedback into growth with Product Reviews, UGC, & Surveys
CK: Abandoned Cart on WhatsApp
4.9 out of 5 stars 260 total reviews • Free plan available
Send campaigns, cart recovery & order automations WhatsApp
tawk.to Live Chat
3.0 out of 5 stars 89 total reviews • Free
Monitor and chat with site visitors in real time.
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1068 total reviews • Free plan available
Offer instant support with chatbot and live chat interactions.
EAZE Button
4.6 out of 5 stars 146 total reviews • Free plan available
Easily let your customers contact you directly by a message
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1610 total reviews • Free plan available
Boost customer support with livechat by AI chat bot and FAQs
Shopify Inbox
4.7 out of 5 stars 4956 total reviews • Free
Connect with shoppers and drive sales with chat
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 217 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
O: Chat buttons & Contact Form
4.9 out of 5 stars 269 total reviews • Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
Hulk Form Builder
4.8 out of 5 stars 1480 total reviews • Free plan available
Easy contact form, custom forms & survey with form builder app
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1610 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 396 total reviews • Free
Shopify Inbox
4.7 out of 5 stars 4956 total reviews • Free
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1068 total reviews • Free plan available
Dondy: WhatsApp Marketing+Chat
4.7 out of 5 stars 781 total reviews • Free trial available
CK: Abandoned Cart on WhatsApp
4.9 out of 5 stars 260 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 334 total reviews • Free plan available
WhatFlow‑Chat Automation
4.4 out of 5 stars 247 total reviews • Free to install
Flyweight AI Chat | AI Chatbot
4.9 out of 5 stars 83 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1610 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 396 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 76 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 116 total reviews • Free plan available
Variant Descriptions King
4.9 out of 5 stars 77 total reviews • Free plan available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 217 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 113 total reviews • Free trial available
DDSHOP FAQ Page
4.8 out of 5 stars 146 total reviews • Free plan available
Chatwill:AI Chatbot &Live Chat
4.7 out of 5 stars 3 total reviews • Free
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 1993 total reviews • Free plan available
Hulk Form Builder
4.8 out of 5 stars 1480 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 415 total reviews • Free plan available
SEA Post Purchase Survey App
5.0 out of 5 stars 127 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 440 total reviews • Free plan available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 687 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 151 total reviews • Free trial available
SK: Form Builder App
4.9 out of 5 stars 407 total reviews • Free plan available
DingAI: AI Chat & Surveys
5.0 out of 5 stars 80 total reviews • Free trial available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

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