Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

4.8 out of 5 stars 1459 total reviews Free plan available
Easy contact form, custom forms & survey with form builder app
4.7 out of 5 stars 775 total reviews Free plan available
Recover carts, Send campaigns & AI support via WhatsApp API
4.9 out of 5 stars 258 total reviews Free plan available
Support chat, automation, marketing & more with WhatsApp API
4.9 out of 5 stars 258 total reviews Free plan available
Send campaigns, cart recovery & order updates via WhatsApp API
4.6 out of 5 stars 330 total reviews Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
5.0 out of 5 stars 218 total reviews Free plan available
Create beautiful FAQ page, support page or product FAQs
3.3 out of 5 stars 363 total reviews Free plan available
Send abandoned cart notifications & campaigns over WhatsApp
5.0 out of 5 stars 437 total reviews Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
4.1 out of 5 stars 549 total reviews Free trial available
Instantly resolve support inquiries and grow your business.
4.7 out of 5 stars 4929 total reviews Free
Connect with shoppers and drive sales with chat
4.9 out of 5 stars 1976 total reviews Free plan available
Your all-in-one form app for custom forms, registration forms
4.9 out of 5 stars 124 total reviews Free plan available
Enable Click-to-Chat, collect leads & grow engagement
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
4.9 out of 5 stars 1592 total reviews Free plan available
5.0 out of 5 stars 382 total reviews Free
4.7 out of 5 stars 4929 total reviews Free
4.7 out of 5 stars 1048 total reviews Free plan available
4.7 out of 5 stars 775 total reviews Free plan available
4.9 out of 5 stars 258 total reviews Free plan available
4.7 out of 5 stars 328 total reviews From $30/month
4.9 out of 5 stars 83 total reviews Free plan available
5.0 out of 5 stars 100 total reviews Free to install
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

FAQ

Save time by sharing answers up front.

Answer before they ask
4.9 out of 5 stars 1592 total reviews Free plan available
5.0 out of 5 stars 382 total reviews Free
4.8 out of 5 stars 114 total reviews Free plan available
5.0 out of 5 stars 76 total reviews Free plan available
4.9 out of 5 stars 75 total reviews Free plan available
5.0 out of 5 stars 218 total reviews Free plan available
4.9 out of 5 stars 168 total reviews Free trial available
4.8 out of 5 stars 146 total reviews Free plan available
5.0 out of 5 stars 113 total reviews Free trial available
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Surveys

Want to know what customers want? Just ask them.

Do your research
4.9 out of 5 stars 1976 total reviews Free plan available
4.8 out of 5 stars 1459 total reviews Free plan available
4.9 out of 5 stars 417 total reviews Free plan available
5.0 out of 5 stars 126 total reviews Free plan available
4.7 out of 5 stars 685 total reviews Free plan available
5.0 out of 5 stars 437 total reviews Free plan available
4.9 out of 5 stars 407 total reviews Free plan available
5.0 out of 5 stars 151 total reviews Free trial available
5.0 out of 5 stars 79 total reviews Free trial available

Support how-tos

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