Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

EAZE Button
4.6 out of 5 stars 147 total reviews • Free plan available
Easily let your customers contact you directly by a message
Shopify Inbox
4.7 out of 5 stars 4990 total reviews • Free
Connect with shoppers and drive sales with chat
Dondy: WhatsApp Marketing+Chat
4.7 out of 5 stars 788 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
CK: Abandoned Cart on WhatsApp
4.9 out of 5 stars 263 total reviews • Free plan available
Send campaigns, cart recovery & order automations WhatsApp
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1619 total reviews • Free plan available
Boost customer support with livechat by AI chat bot and FAQs
Powerful Contact Form Builder
4.9 out of 5 stars 2017 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Gorgias: Helpdesk, Chat & FAQ
4.3 out of 5 stars 585 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
O: Chat buttons & Contact Form
4.9 out of 5 stars 268 total reviews • Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 218 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
Marketing+Support on WhatsApp
3.3 out of 5 stars 362 total reviews • Free plan available
Send abandoned cart notifications & campaigns over WhatsApp
REVIEWS.io Product Reviews App
4.7 out of 5 stars 691 total reviews • Free plan available
Use Google Reviews, Product Reviews, UGC, & Surveys
tawk.to Live Chat
3.0 out of 5 stars 89 total reviews • Free
Monitor and chat with site visitors in real time.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1619 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 405 total reviews • Free
Shopify Inbox
4.7 out of 5 stars 4990 total reviews • Free
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1077 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 336 total reviews • Free plan available
CK: Abandoned Cart on WhatsApp
4.9 out of 5 stars 263 total reviews • Free plan available
WhatFlow‑Chat Automation
4.4 out of 5 stars 255 total reviews • Free to install
Instagram & Facebook Shop‑AI
4.9 out of 5 stars 50 total reviews • Free plan available
Flyweight AI Chat | AI Chatbot
4.9 out of 5 stars 86 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1619 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 405 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 78 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 116 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 81 total reviews • Free plan available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 218 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 112 total reviews • Free trial available
Chatwill:AI Chatbot &Live Chat
4.8 out of 5 stars 5 total reviews • Free
EasySlide Accordion tabs & FAQ
4.9 out of 5 stars 168 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2017 total reviews • Free plan available
Hulk Form Builder
4.8 out of 5 stars 1496 total reviews • Free plan available
SEA Post Purchase Survey App
5.0 out of 5 stars 126 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 454 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 413 total reviews • Free plan available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 691 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 150 total reviews • Free trial available
SK: Form Builder App
4.9 out of 5 stars 407 total reviews • Free plan available
DingAI: Post Purchase Surveys
5.0 out of 5 stars 81 total reviews • Free trial available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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