Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

EAZE Button
4.6 out of 5 stars 149 total reviews • Free plan available
Easily let your customers contact you directly by a message
CK: Abandoned Cart on WhatsApp
4.9 out of 5 stars 263 total reviews • Free plan available
Send campaigns, cart recovery & order automations WhatsApp
Marketing+Support on WhatsApp
3.3 out of 5 stars 360 total reviews • Free plan available
Send abandoned cart notifications & campaigns over WhatsApp
REVIEWS.io Product Reviews App
4.7 out of 5 stars 692 total reviews • Free plan available
Use Google Reviews, Product Reviews, UGC, & Surveys
O: Chat buttons & Contact Form
4.9 out of 5 stars 268 total reviews • Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
WhatFlow‑Chat Automation
4.4 out of 5 stars 261 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
Hulk Form Builder
4.8 out of 5 stars 1534 total reviews • Free plan available
Easy contact form, custom forms & survey with form builder app
Shopify Inbox
4.7 out of 5 stars 5034 total reviews • Free
Connect with shoppers and drive sales with chat
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1630 total reviews • Free plan available
Boost customer support with livechat by AI chat bot and FAQs
tawk.to Live Chat
3.0 out of 5 stars 88 total reviews • Free
Monitor and chat with site visitors in real time.
Powerful Contact Form Builder
4.9 out of 5 stars 2031 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 329 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1630 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 407 total reviews • Free
Shopify Inbox
4.7 out of 5 stars 5034 total reviews • Free
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1096 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 339 total reviews • Free plan available
Dondy: WhatsApp Marketing+Chat
4.7 out of 5 stars 778 total reviews • Free plan available
CK: Abandoned Cart on WhatsApp
4.9 out of 5 stars 263 total reviews • Free plan available
Instagram & Facebook Shop‑AI
4.9 out of 5 stars 57 total reviews • Free plan available
WhatFlow‑Chat Automation
4.4 out of 5 stars 261 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1630 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 407 total reviews • Free
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 119 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 77 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 81 total reviews • Free plan available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 217 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
4.9 out of 5 stars 169 total reviews • Free trial available
Chatwill:AI Chatbot &Live Chat
4.8 out of 5 stars 6 total reviews • Free
Rapid Reviews: Product Reviews
5.0 out of 5 stars 112 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2031 total reviews • Free plan available
Hulk Form Builder
4.8 out of 5 stars 1534 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 415 total reviews • Free plan available
SEA Post Purchase Survey App
4.9 out of 5 stars 133 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 452 total reviews • Free plan available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 692 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 155 total reviews • Free trial available
SK: Form Builder App
4.9 out of 5 stars 407 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 22 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

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