Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

WhatFlow: Whatsapp Automation
4.0 out of 5 stars 330 total reviews • Free trial available
Automate orders, recover carts, and send real-time updates
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1897 total reviews • Free plan available
AI chat, livechat & helpdesk: one inbox for sales & support
Zigpoll Customer Surveys
5.0 out of 5 stars 604 total reviews • Free plan available
Learn why customers buy with post-purchase and on-site surveys
Redo
4.9 out of 5 stars 863 total reviews • Free to install
Everything your brand needs. In one intelligent platform.
ShopAI on Instagram & Facebook
4.9 out of 5 stars 420 total reviews • Free plan available
Meta Shopping & Social Media AI Shop & AI Chat & Chatbot.
Hulk Contact Form Builder
4.9 out of 5 stars 2046 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Shopify Inbox
4.5 out of 5 stars 5817 total reviews • Free
An AI sales associate that knows your customers
Powerful Contact Form Builder
4.9 out of 5 stars 2669 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Tidio: AI Chatbot & Live Chat
4.8 out of 5 stars 1356 total reviews • Free plan available
Live chat, Helpdesk and an AI chatbot that sells and supports
tawk.to Live Chat
3.7 out of 5 stars 90 total reviews • Free
Monitor and chat with site visitors in real time.
CK: WhatsApp Marketing & Chat
5.0 out of 5 stars 303 total reviews • Free plan available
Abandoned cart, WhatsApp order updates, WhatsApp automation.
Moose WhatsApp Chat Button
4.9 out of 5 stars 215 total reviews • Free
Recover abandoned cart with WhatsApp widget, chat & marketing
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
ShopAI on Instagram & Facebook
4.9 out of 5 stars 420 total reviews • Free plan available
Shopify Inbox
4.5 out of 5 stars 5817 total reviews • Free
Moose WhatsApp Chat Button
4.9 out of 5 stars 215 total reviews • Free
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1897 total reviews • Free plan available
Commslayer: AI Helpdesk & Chat
4.9 out of 5 stars 244 total reviews • Free plan available
Wa: WhatsApp Chat, WhatsApp AI
4.8 out of 5 stars 95 total reviews • Free to install
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 835 total reviews • Free plan available
CA: WhatsApp Chat Order Button
5.0 out of 5 stars 83 total reviews • Free plan available
Buddy AI: Agentic Commerce
4.8 out of 5 stars 105 total reviews • Free trial available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Buddy AI: Agentic Commerce
4.8 out of 5 stars 105 total reviews • Free trial available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 488 total reviews • Free plan available
StoreFAQ: Product FAQ Chatbot
5.0 out of 5 stars 159 total reviews • Free plan available
CWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 100 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 92 total reviews • Free plan available
AC ‑ Questions & Answers
5.0 out of 5 stars 30 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 165 total reviews • Free trial available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 220 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 115 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2669 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 241 total reviews • Free trial available
Zigpoll Customer Surveys
5.0 out of 5 stars 604 total reviews • Free plan available
FormCRM Contact Form Builder
5.0 out of 5 stars 94 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 190 total reviews • Free plan available
Hulk Contact Form Builder
4.9 out of 5 stars 2046 total reviews • Free plan available
Primy Form Builder File Upload
5.0 out of 5 stars 51 total reviews • Free plan available
Fairing Post Purchase Surveys
5.0 out of 5 stars 196 total reviews • Free plan available
Sellify Post Purchase Upsell
5.0 out of 5 stars 26 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

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