Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 646 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
SB: Helpdesk, Live Chat & FAQs
4.7 out of 5 stars 323 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
SL: WhatsApp Chat + Marketing
3.4 out of 5 stars 348 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
HelpHub FAQ Page, Product FAQs
4.8 out of 5 stars 215 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
Hulk Contact Form Builder
4.8 out of 5 stars 1827 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Powerful Contact Form Builder
4.9 out of 5 stars 2275 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
WhatFlow Chat Automation
4.1 out of 5 stars 345 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1256 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
EAZE Button
4.7 out of 5 stars 147 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Shopify Inbox
4.7 out of 5 stars 5404 total reviews • Free
Connect with shoppers and drive sales with chat
Chaty Chat Buttons & WhatsApp
4.9 out of 5 stars 272 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
tawk.to Live Chat
3.6 out of 5 stars 85 total reviews • Free
Monitor and chat with site visitors in real time.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1789 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5404 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 775 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 200 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 288 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 396 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1256 total reviews • Free plan available
Moose WhatsApp Chat Button
5.0 out of 5 stars 61 total reviews • Free
Commslayer: AI Helpdesk & Chat
4.9 out of 5 stars 178 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1789 total reviews • Free plan available
StoreFAQ: Product FAQ Builder
4.9 out of 5 stars 139 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 73 total reviews • Free
Buddy AI: Smart Shopping
4.9 out of 5 stars 38 total reviews • Free trial available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 488 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 86 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 86 total reviews • Free plan available
FAQ Page:Accordion+Help Center
5.0 out of 5 stars 16 total reviews • Free
AC ‑ Questions & Answers
5.0 out of 5 stars 27 total reviews • Free plan available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2275 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1827 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 515 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 189 total reviews • Free trial available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 176 total reviews • Free plan available
SureCust Forms Builder, Locks
4.9 out of 5 stars 101 total reviews • Free
SK Contact Form Builder
4.9 out of 5 stars 412 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 411 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 57 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

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