Support apps

Give the kind of service that wins customers for life.

Sponsored apps

Jotform AI Chatbot ‑ Live Chat
4.2 out of 5 stars 28 total reviews • Free plan available
Improve customer support with ai livechat and boost your sales
dixa
Free trial available
View & edit orders in Dixa for faster, customer support.
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 28 total reviews • Free
Livechat by AI chat bot & inbox chat & FAQs & help desk
Re:amaze AI Helpdesk & Chat
4.4 out of 5 stars 177 total reviews • Free trial available
Convert more customers w/ AI powered helpdesk and live chat
Popular with merchants across Shopify

Recommended support apps

HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 214 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
Ctx: WhatsApp Chat + Marketing
4.9 out of 5 stars 254 total reviews • Free plan available
Support chat, automation, marketing & more with WhatsApp API
O: Chat buttons & Contact Form
4.9 out of 5 stars 268 total reviews • Free
Get leads: Facebook Messenger, Chat buttons and Contact Form
REVIEWS.io Product Reviews App
4.7 out of 5 stars 705 total reviews • Free plan available
Capture product reviews, UGC & Q&A effortlessly
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 760 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 326 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Zigpoll Customer Surveys
5.0 out of 5 stars 471 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
Hulk Contact Form Builder
4.8 out of 5 stars 1666 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 608 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
WhatFlow‑Whatsapp Automation
4.4 out of 5 stars 297 total reviews • Free to install
Automate orders, recover carts, and send real-time updates
tawk.to Live Chat
3.1 out of 5 stars 88 total reviews • Free
Monitor and chat with site visitors in real time.
CK: Abandoned cart on WhatsApp
4.8 out of 5 stars 274 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1740 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 464 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5206 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 760 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1148 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.8 out of 5 stars 274 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 366 total reviews • Free plan available
Shop AI for Instagram/Facebook
4.9 out of 5 stars 96 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 222 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1740 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 464 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 130 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 28 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 81 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 84 total reviews • Free plan available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 214 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
4.9 out of 5 stars 167 total reviews • Free trial available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 114 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2123 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1666 total reviews • Free plan available
SEA Post Purchase Survey App
4.9 out of 5 stars 153 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 471 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 416 total reviews • Free plan available
SK: Contact Form Builder
4.9 out of 5 stars 420 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 166 total reviews • Free trial available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 705 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 37 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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