Order tracking

Included with Shopify

Keep customers in the loop with Shopify’s order tracking tools

Review tracking emails
Illustration of a list of shipment statuses for three delivery services: UPS, Canada Post, and DHL, with statuses indicating 'Delivered' and 'Out for delivery'.

How it works

  • Easy setup and management in your Shopify admin

    Your Shopify plan includes order tracking features that are already integrated into all your familiar Shopify workflows.

  • Branded tracking page for an enhanced post-order experience

    Reduce support calls with a customizable status page that includes a map for tracking package location.

  • Order status updates by email or through the Shop app

    Customizable email notifications and automatic Shop app integration provide real-time status updates.

  • Secure tracking pages

    Your customers’ information is protected with secure email links and log in requirements to access their own order status page.

What’s in the box

Order tracking features

Shopify gives you everything you need to keep customers up to date, from email notifications to a customizable order tracking page. Order tracking apps may offer additional features for customization and notification types.

View all order tracking apps
Order tracking features
Tracking
  • Supported Branded tracking page
  • Supported Order lookup page
  • Supported Real-time tracking
  • Supported Custom tracking link
  • Supported Translation
  • Supported Estimated delivery date
  • Supported Global tracking
  • Supported Dashboards
  • Supported Order export
  • Supported Multi-carrier
  • Supported API
  • Supported Analytics
  • Not supported Carrier masking
Notifications
  • Supported Email
  • Supported Real-time notifications
  • Supported SMS
  • Supported Translation
  • Supported Custom notifications
  • Supported Automations

Do more with Shopify tools

  • Customize order status pages

    Display custom messages and design elements that match your brand.

    Customize your pages

  • Set up notification emails

    Update the status messages customers receive, and include a link to their order status page.

    Customize email templates

Learn more