Overall rating
Counts per rating level
  • 20% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 80% of ratings are 1 stars
January 27, 2024

This app does not work. Selected the orders I wanted to delete... clicked on the delete button and nothing happened. Refreshed the shop and tried again... still nothing.

When looking at the settings... I see that you had to select a subscription... maybe thats why it was not working? The Free Subscription includes "manual order deletion" For bulk orders... gotta subscribe to the pro version for $19 a month.

However the app details page says free???

Printing For Parties
United States
2 minutes using the app
March 7, 2024

This shit doesn't work

2 minutes using the app
February 8, 2023

App doesn't work, I installed it and tried syncing my orders and I just receive an error message every time.

Spikes and Seams
United States
10 days using the app
Merchant Ai replied February 9, 2023

Hi Spikes and Seams,

We are really sorry that this has happened - we reached out over email and were able to fix the issue then continued to import all your orders.

Thank you,

Edited January 30, 2023

Update: The Merchant Ai team have been hard at work and have updated this app to be even better again, including the suggestions below, & I must say it is truly becoming a power app, that is SIMPLE, not needing to be part of some expensive suite & does exactly what it says it does. Definitely worth the subscription cost!

So far the only app I have found that will actually bulk cancel orders without too much pain! This is a great app if you have ever been hit with spam orders or the like.
It really only needs a ux/ui polish, the ability to select a page at a time & ability to search via customer name. If those things happen you wouldn't need another app to bulk cancel orders!

Kristen Lonie Swimwear
22 days using the app
Merchant Ai replied January 23, 2023

Thank you so much for your kind review! We have added the changes you suggested and really look forward to hearing how you find them. Thanks again :)

April 13, 2023

For 2 days I've been trying to just get the system to import/see my thousands of old orders. I've done 3 syncs and nothing. I've tried reaching out to them for help but no one responds. Useless.

Wonko's Treasure Trove
United States
1 day using the app
Merchant Ai replied April 14, 2023

Hi there,

I am very sorry about the outage you experienced. Upon review, this was caused by a breaking change introduced to Shopify's API. We have since fixed this issue and welcome you to try the app again. It will work for you. Our apologies that we missed you on live chat.

Thank you,