Bundler » Product Bundles App
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Hi,
Please share the support email ID for this application. I have been charged for the application without using it. I never installed the paid version/subsciprion.
Hi, We have sent you an email about this. Can you please get back to us at support@bundler.app?
Thanks,
Bundler app team
They public at 8.99 per month but they charge me 9.99 per month? not sure and where we can cancel or adjust the plans?
Hi,
Thank you for your feedback, and we are sorry for the confusion.
The Bundler app plans were recently slightly discounted. Since you originally subscribed before this price change, your store was still on the previous $9.99 monthly price.
To switch to the new $8.99 price, you can simply downgrade the app to the Free plan and then upgrade to the Premium plan again. We can see that you have already completed these steps, which is great, and your subscription should now use the new lower price.
We also sent you an email with more information and would really appreciate hearing back from you so we can confirm that everything is now resolved.
Regards,
Bundler Support Team
My developer installed this and never used it. I believe it was on a free trial, however, it was still billed. Also, reaching out for a refund takes too much research. I believed the unistall would prevent any billing after the developer stated that they did not need the app. Literally installed for nothing.
could not get , how it will shows to customer.they have ai support. live support not available . they said only mail support. i m not satisfied with customer support
Hi, it seems strange that the bundle widget wouldn't show up, so we would like to take a look into this for you and resolve the issue for you :)
We have sent you an email about this and are looking forward to your reply :) Can I just ask you to get back to us at support@bundler.app?
If you would like to speak with us directly, you can also call us or message us on Whatsapp on +386 69 841 407. We will be more than happy to help you :)
And apologies that we don't yet have live chat support. We are currently looking into expanding out support team so that we can also offer live chat in addition to the email, phone and video support :)
They advertise lots of features in the Free plan but everything I tried to set up came up with a banner "This type of bundle if only available on a higher plan". Misleading information and pretty much eery feature is paid. Avoid at all costs.
Prices for quantity break bundles do not load 80% of the time
Me han cobrado 250 EUROS sin avisarme!, cuando yo nunca contrate o acepte el plan Premium
Hi,
We are really sorry to hear about your experience, and we completely understand how concerning an unexpected charge like that can be.
We would like to clarify that our highest plan is only $19.99 USD per month, so it would not be possible for our app to generate a charge of 250 EUR. This suggests that the charge may be coming from a different app or service.
We have already sent you an email regarding this, and we would truly appreciate it if you could get back to us at support@bundler.app so we can take a closer look and help you resolve this as quickly as possible.
We are here to help and will do our best to sort this out with you.
Worst experience ever. I had to download this because otherwhise the other app CartBot made by the same company would not work.
This app was really hard to understand, and it just does what shopify does already.
Not recommended
Hi,
Thank you for your feedback, we are really sorry to hear that your experience wasn’t a positive one.
We understand that getting started with a new app can sometimes feel confusing, especially when trying to connect it with other tools. Our goal is to provide more advanced bundling options than what Shopify offers by default, but we completely understand that this may not have been clear during your setup.
We have already sent you an email, as we would really love to help you properly configure the app and make sure it works exactly as you need it to.
Please feel free to reply to our email or reach out to us anytime at support@bundler.app, we are here to help and would be happy to guide you step by step.
Free plan is advertised to have Product page upsells but there isn't a way to do it in the free bundle and Funnels are also paid.
Hi,
Thank you for your feedback, we really appreciate you taking the time to share your experience.
We would like to clarify that the free plan does include product page upsells. By default, the app displays bundle widgets directly on product pages, which allows you to upsell additional items without any extra setup.
The funnel upsells you mentioned are an additional, more advanced upselling feature that is part of the premium plan. This allows for more customized post-add-to-cart offers, and we’ve aimed to keep this plan at a very affordable price.
That said, we completely understand how this could be confusing, and we would be more than happy to guide you through setting up the product page upsells so you can get the most out of the free plan.
Feel free to reach out to us at support@bundler.app, we are here to help.
Zero customer service. App worked intermittently and I lost business.
Hi,
We are really sorry to hear about your experience, especially regarding the intermittent behavior and the impact it may have had on your business. We completely understand how important reliability is in these situations.
We would like to mention that the app itself is designed to run consistently, and in most cases, any interruptions are usually related to theme settings or interactions with other apps. That said, we absolutely want to help investigate this further and make sure everything is working as expected on your store.
It also concerns us to hear that you felt there was zero customer service, as we take great pride in supporting our users quickly and thoroughly. It’s possible we didn’t receive your message, or that it didn’t reach us correctly.
Please reach out to us at support@bundler.app, and we will gladly take a closer look and assist you in resolving this as quickly as possible. We are here to help.
