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Find what stopped the sale, fix the exact blocker, and bring ready shoppers back to checkout.
BuyWhen helps merchants understand why a shopper is not ready to buy. Capture the exact buying condition—such as a product question, compatibility, stock, delivery, assurance, service, price, or procurement need—then review a safe response and restore accepted terms into Shopify checkout. BuyWhen keeps inferred signals separate from verified demand and connects each repair to checkout, order, refund, and proof so merchants can see what happened.
- Capture exact buying conditions from product and cart context.
- Find blockers across questions, compatibility, stock, and delivery.
- Compare non-price repairs before considering private price changes.
- Restore accepted terms into a customer-bound Shopify checkout.
- Track checkout, orders, refunds, and proof with Revenue Receipts.
Languages
English, French, German, and Spanish
Works with
- Checkout
- Shopify Flow
Categories
Cart recovery
Display options
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Choose the plan that best fits your business.
Starter
$29 / month
or $290/year and save 17%
Features
- 30-day free trial
- Up to 50 active conditions
- 1 staff user, 90-day history
- Manual approval and Ready Checkout
- Revenue Receipts and core email
30-day free trial
Repair
$99 / month
or $990/year and save 17%
Features
- Up to 250 active conditions
- Manual approval and Ready Checkout
- 2 staff users, 6-month history
- Revenue Receipts and Shopify Flow
30-day free trial
Revenue Repair
$299 / month
or $2,990/year and save 17%
Features
- Up to 2,500 active conditions
- 5 staff users, 12-month history
- Ready Checkout and Revenue Receipts
- Rules, cohorts, and holdouts
- Integrations and priority support
30-day free trial
Scale
$999 / month
or $9,990/year and save 17%
Features
- Multi-market and team roles
- Advanced automation and holdouts
- API and webhooks
- Up to 25,000 active conditions
- 24-month analytics history
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by feediqo.
Resources
Launched
August 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Device and activity data
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store analytics
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View customers
Browsing behavior
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View products
Inventory, products, collections
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Edit orders
All order history for the last 60 days, draft orders
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Edit store analytics
Web pixels
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View other data
Locations, Shopify Markets settings
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