BUZZ: Influencer & Affiliate , 100 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for managing influencer and ambassador programs with features like auto-payments, custom landing pages, and automated emails. It's praised for its excellent customer service, professional look, and quality tools. Merchants value its affordability, automation capabilities, and continuous improvements. The app is also noted for its fast onboarding, easy integration with Shopify stores, and helpful resources for effective use.
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Great app and team! They helped me integrate what i needed for my business success, highly recommend
Hi IronGrind team! First of all, thank you for the honest feedback. I know our support and founder teams have already been in communication with you since this review was written, but just wanted to respond here and reiterate that we apologize that you were facing slow response times at the time of this review. We pride ourselves on offering great support, as many of our other reviews have noted, but we realize that we missed the mark with response times in some of our recent communications with you. We have made improvements to our customer support hours on our end since this feedback, as well as adjusted our pricing structure to ensure all customers have equal access to email and chat support. We also were happy that we could build and launch that custom feature request you asked for. All in all, thank you for making us better!
Our team is very grateful that you have been with Buzzbassador since way back in our early days in 2021, and we look forward to continuing to support you. :)
Great platform to organize and grow your team. It's user-friendly whether you're looking at it from a business or influencer's point of view. In addition to the great features such as customizable landing pages and emails, Calvin and the support team are amazing!
UPDATE:
With their fast customer support, I was able to learn the app's UI and functionality. They also customized a Manual Payment button for me because I prefer to pay my ambassadors manually. They also offered a one-month free of charge and a possible adjusted billing plan which I look forward to. FIRST REVIEW:
It is not simple, really really complicated app, and doesn't have an option to pay ambassadors manually. Too expensive.
UPDATE:
It has been a pleasure working with you Tommy! Thanks for your patience, we are so glad we have been able to provide good assistance and resolve all of your questions. Excited to continue building our relationship :)
ORIGINAL REPLY:
Hey Tommy! Thank you for your honest review. I know we’ve been speaking over chat, but I wanted to respond here as well. I want to reiterate that my team and I sincerely apologize that you have been disappointed with your Buzzbassador experience. As you know, we have been doing everything we can to assist you with your questions over chat, and I feel confident that the solutions we have provided can resolve each of your concerns.
To address your points specifically:
Regarding “complicated app” — As a reminder, we provide simple follow-along usage guides for every part of Buzzbassador, and we strive to create the most user-friendly experience possible. With these guides, most merchants are able to get their account set up and running in minutes. We also offer one-on-one video calls to answer our merchants’ questions and walk them through the set up process step by step. Although you declined our offers to chat on a call, I just want to reiterate that the option is still available to you any time!
Regarding “doesn’t have an option to pay ambassadors manually” — I know I already explained this in our chat thread, but to clarify here, we do in fact offer an option to manually pay ambassadors. Several of our merchants use this option; it is fully operational. All you need to do is complete the manual payment with your preferred payment method, and then mark those ambassadors’ commissions as paid within the app using the “Mark As Paid” button. I will go ahead and send you these instructions again over chat and email, just in case you missed them last time. :)
Regarding “too expensive” — I see that you are still using our 2 week free trial, but once you begin your first billing cycle I am happy to discuss with you the potential of an adjusted billing plan. We are always open to work with small businesses and startups on this!
Again, thank you for your honest review and I look forward to continuing to chat with you in the app. Have a blessed day :)
- Shelby
Buzzbassador helped us automate what was a very manual ambassador program which allowed us to grow our ambassador list 3x since adding Buzzbassador. The integration into our Shopify Plus account was easy and all the coupon codes are automated and changes are made and effective instantaneously. The interface is beautiful and very user-friendly. Each time I needed additional help navigating the app, the support staff was quick to respond with a solution or recommendation (huge shout out to AK, our amazing support rep at Buzzbassador!). Lastly, it is clear how much this company values the feedback of their users. I needed a couple of changes to our application form which at the time were features they did not have but within a couple of weeks, Shelby responded back to me directly that they made that change and updated our form. In addition, the founder and CEO took the time to connect with me directly to discuss my company's experience with using the app. I am PROUD to be using Buzzbassador and look forward to all to come in 2022!
Wow, thank you so much for the amazing feedback! Our team has absolutely loved working with Kringle Candle. We are so proud of your ambassador program's growth and super excited to cheer you on as that growth continues! -- AK, Shelby & Calvin
We are really happy with the buzzbassador App! It's very easy to use and it offers great possibilities to scale our Ambassador program. The customer service is what I like the most about the program, as they are answering in such a short time and are always available and helpful. The basic plan for ca. 35€ is great to start with and has everything you need to receive new Ambassador applications, maintain them, keep an overview and track their sales. There are no annoying restrictions in the basic plan that prevent you from using the app on a daily basis. We have been using the app for over 3 months now and are really happy. We have many ideas for more features and have already discussed them with the Buzzbassador team. They are already adding some features and are always open to suggestions. Overall: great app! I can recommend it!
Sarah and team, you are the best and we so enjoy working with you! Thank you for being an awesome, engaged merchant and giving lots of great feedback and ideas. Looking forward to continuing our partnership in the future — exciting things coming for the Brava Fabrics ambassador program :)
- Calvin and Shelby
We found Buzzbassador on YouTube. Why their YouTube videos don't have thousands of views is beyond me, Out of everything we've seen on YouTube regarding ambassador programs, their videos are by far the most helpful. So far we're absolutely loving this app! The ambassador dashboard and sales leaderboard is amazing! Not to mention the ease of integration with our website. Buzzbassador does everything for you! Site integration, ambassador application, automated emails for every ambassador on every sale...I mean they've practically covered every base. So far, we're extremely happy and thankful to have found Buzzbassador.
Extremely happy with this App. It solves many issues with creating large ambassador programs for our fashion e-commerce company. The support has been SERIOUSLY the best we have ever experienced. They have gone so far as to implement multiple new features we have requested. Thanks!
Really happy with the form factor of the UI so far. Customer service has been impeccable, I always get a prompt, helpful and professional team member. Looking forward to seeing the growth of this app, definitely worth a try if you want to have a more organized and efficient way to track and compensate your ambassadors.
Our store has been using Buzzbassador since 2021 and it's worked perfectly for our needs. The Buzzbassador team has really elevated our experience and makes all the difference. Calvin the CEO and his team are super responsive, always work out any issues we have, and have taken feedback to implement amazing new updates. Highly recommend giving them a try!
Customer Service is Awesome. I would totally recommend! I don't know why shopify has us use a minimum of 100 characters, but again totally worth it!