What's the foundation of a company? Its customer's satisfaction!
So far only a few companies made the jump to introduce new means of customer sentiment analysis.
Callexa will help to change that.
Customer satisfaction identifies the perception and quality of your companies relationship to its customers. Callexa helps you to measure this valuable information, makes customer needs predictable and gives you means to react accordingly. This will improve the relationship to your customers and increase the quality and number of recommendations.
Callexa uses modern 1 click surveys based on Net Promoter® Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues.By doing so, your customer puts his credibility on the line, which evidentially results in more accurate assessments than impersonal ratings. NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.
Conduct directed customer surveys regulary or by using our API right after certain events. For example several days after an order, a support inquiry or even a cancellation.
4 ways to connect to your customers:
We provide a distributed mailing service or you can set up your own mail server to send scheduled surveys with just a few clicks.
Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.