Callexa NPS Feedback

Name: Callexa NPS Feedback
Brand: Copexa GmbH
Rating: 5.0 (4 reviews)

Pricing: Price: Free
Rating: 5.0 (4)
Developer: Copexa GmbH

callexa.com - Automated NPS surveys for Shopify

Analyze and measure customer sentiment with full automation and customizable survey templates.

Install Callexa to send automated surveys based on the Net Promoter Score* after an order has been shipped. Incoming ratings and comments can be synced back to your Shopify order entries or browsed through our convenient dashboard with statistics and reporting functions. Evaluate your shop, service and product quality, get feedback from your customers and track improvements over time. * "Net Promoter Score" is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Automated surveys a few days after an order has been shipped.
Collect valuable comments and feedback in a convenient dashboard.
Customer satisfaction statistics based on the proven Net Promoter Score.

Languages

German and English

Works with

Zapier, REST-API

Reviews (4)

Overall rating

Counts per rating level

100% of ratings are 5 stars
4
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

April 25, 2019

Install and integration is easy and thorough. I'm on the free plan and it's already full of valuable nuggets. The setup is a breeze and on first use very, very easy to implement and intuitive. Looking forward to tapping this app for all its worth. Thank you!

h2oparts2go.com

Canada

Almost 4 years using the app

January 18, 2016

Excellent app. We have been using to request customer's feedback. Easy to configure and use it. MUST HAVE APP

Thanks

Babymac

United Kingdom

Almost 3 years using the app

June 10, 2019

This app is absolutely amazing! I definetly recommend it to all business owners who look to improve their service, product and get to know their customer thought in detail! The app itself provides great functionality even in the free plan! Therefore I consider it a must have for every online shop! Great Design, easy to configurate and awesome reporting dashboard. Keep up the great work callexa!

So schmeckt Erfolg

Germany

9 months using the app

June 1, 2020

This application is exactly what we were looking for in a survey app. Initial NPS survey allowing follow up questions. The integration is simple yet well done also with ratings coming back as tags and comments being added right to the respective order. Great app, highly recommended.

Feeser's Direct

United States

17 days using the app