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Callexa Feedback

Callexa Feedback

Developed by OnDemand Web Solutions GmbH

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Price: From $0.00 / month More info
  • Auto survey customers a few days after their order has been shipped
  • Get ratings and comments synced back to your admin panel
  • Use the power of Net Promoter Score to evaluate the feedback

What's the foundation of a company? Its customer's satisfaction!
So far only a few companies made the jump to introduce new means of customer sentiment analysis.

Callexa will help to change that.

Analyse and measure customer sentiment, react immediately.

Customer satisfaction identifies the perception and quality of your companies relationship to its customers. Callexa helps you to measure this valuable information, makes customer needs predictable and gives you means to react accordingly. This will improve the relationship to your customers and increase the quality and number of recommendations.

Evaluate customer sentiment

Callexa uses modern 1 click surveys based on Net Promoter® Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues.By doing so, your customer puts his credibility on the line, which evidentially results in more accurate assessments than impersonal ratings. NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.

Manage your survey recipients

Conduct directed customer surveys regulary or by using our API right after certain events. For example several days after an order, a support inquiry or even a cancellation.

4 ways to connect to your customers:


  • Directly integrate Callexa with your Shopify Store.

  • Link to the survey in your newsletters or on your website.

  • Manage recipient lists to target a selected group of customers.

  • Import and export data easily with CSV files.

We provide a distributed mailing service or you can set up your own mail server to send scheduled surveys with just a few clicks.

- Integration Guide

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

Callexa Feedback reviews (1)

posted

Excellent app. We have been using to request customer's feedback. Easy to configure and use it. MUST HAVE APP

Thanks

Get
From $0.00 / month

Permanently free of charge for up to 50 surveys per month.

Support & Sales

OnDemand Web Solutions GmbH
+1 318-317-3038
info@callexa.com
feedback.callexa.com
Get Support

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