Callexa uses modern 1 click surveys based on the Net Promoter® Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues. By doing so, your customer puts his credibility on the line, which evidentially results in more accurate assessments than impersonal star ratings. NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.
Our survey template is optimized for mailings and compatible with most email clients, web mail services or web browsers. Adapt it to your needs with custom text blocks, personalized salutation and your company logo. No tedious scripting, what you see is what you get. Plus you can add followup questions or tags for more detailed feedback.
Check our Survey Creation Guide for more details.
You can connect your Shopify store with Callexa to send automated surveys a few days after an order has been shipped. Ratings and comments can be synced back to your order entries (attached as a note).
Check our Shopify Integration Guide for more details.
Track the development of your overall scoring, based on the responses you get. Our well-arranged dashboard keeps you informed about the feedback coming in and our detailed reports help you to evaluate your service quality.
Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.