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Callexa NPS Feedback

Callexa NPS Feedback

by OnDemand Web Solutions GmbH

Get valuable customer feedback with automated NPS surveys.

5.0 of 5 stars(4 reviews)
Free
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Effortless customer surveys

Let Callexa automatically survey your customers a few days after an order has been shipped. Set it up in 15 minutes and you're ready to go.

All ratings in one dashboard

View the gathered customer feedback in our convenient dashboard or let Callexa sync it back to your order entries.

Proven Statistics

Get valuable comments from your customers and useful statistics based on the well established Net Promoter Score.

About Callexa NPS Feedback

Analyze and Measure Customer Sentiment

Callexa uses modern 1 click surveys based on the Net Promoter® Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues. By doing so, your customer puts his credibility on the line, which results in more accurate assessments than impersonal star ratings. The NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.

Customizable Survey Templates

Our survey template is optimized for mailings and compatible with most email clients, webmail services or web browsers. Adapt it to your needs with custom text blocks, colors and your company logo. No tedious scripting, what you see is what you get. Plus you can add optional follow-up questions and tag ratings for more detailed feedback.

Automation

Let Callexa send automated surveys a few days after an order has been shipped. Incoming ratings and comments will be attached to the order entry.

Also track the development of your overall NPS score, based on the responses you get. Our well-arranged dashboard keeps you informed about all incoming feedback and detailed reports help you to evaluate your service quality.

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

Integrates with

  • Zapier

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5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (4)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
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    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
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Most recent reviews

Feeser's Direct

Rating
5 of 5 stars
Posted
June 1, 2020

This application is exactly what we were looking for in a survey app. Initial NPS survey allowing follow up questions. The integration is simple yet well done also with ratings coming back as tags and comments being added right to the respective order. Great app, highly recommended.

So schmeckt Erfolg

Rating
5 of 5 stars
Posted
June 10, 2019

This app is absolutely amazing! I definetly recommend it to all business owners who look to improve their service, product and get to know their customer thought in detail! The app itself provides great functionality even in the free plan! Therefore I consider it a must have for every online shop! Great Design, easy to configurate and awesome reporting dashboard. Keep up the great work callexa!

h2oparts2go.com

Rating
5 of 5 stars
Posted
April 25, 2019

Install and integration is easy and thorough. I'm on the free plan and it's already full of valuable nuggets. The setup is a breeze and on first use very, very easy to implement and intuitive. Looking forward to tapping this app for all its worth. Thank you!

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