Candidly ‑ Customer Feedback

Post Purchase Customer Survey

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Free plan available. 7-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Track customer satisfaction

Understand customer satisfaction to improve customer experience, word of mouth, and repeat purchases.

Post purchase engagement

Candidly provides a simple feedback form right after checkout - when your customer is still engaged, and no follow up email that gets lost.

Notifications to your inbox

Every time a customer leaves a feedback score you get an email right to your email inbox with the score and order id.

Candidly ‑ Customer Feedback

Candidly ‑ Customer Feedback

Improve your online store by measuring customer satisfaction

If you own or manage an online store, you know how important it is to keep your customers happy. Not only do satisfied customers spend more money and are more likely to come back, they also help you attract new customers through word-of-mouth.

But how do you know if your customers are really satisfied?

Ask them.

Candidly provides a quick and simple way to measure customer satisfaction. Customers can choose a score from 1 (poor) to 5 (excellent) and tap continue. The survey is optional and customer cans choose to skip the survey entirely.

You’ll receive an email with each customer score along with the order number, so it’s easy to keep track of how satisfied your customers area.

happy customers = more sales + repeat business

Launch date

Fits seamlessly into

  • Checkout
Candidly ‑ Customer Feedback

Candidly ‑ Customer Feedback

Improve your online store by measuring customer satisfaction

If you own or manage an online store, you know how important it is to keep your customers happy. Not only do satisfied customers spend more money and are more likely to come back, they also help you attract new customers through word-of-mouth.

But how do you know if your customers are really satisfied?

Ask them.

Candidly provides a quick and simple way to measure customer satisfaction. Customers can choose a score from 1 (poor) to 5 (excellent) and tap continue. The survey is optional and customer cans choose to skip the survey entirely.

You’ll receive an email with each customer score along with the order number, so it’s easy to keep track of how satisfied your customers area.

happy customers = more sales + repeat business

Launch date

Fits seamlessly into

  • Checkout

Pricing 7-day free trial

Free plan

Free

  • 7 day customer score retention
  • Email notifications for new scores

Pro plan

$5/month

  • 12 month retention for customer scores
  • Email notifications for new scores
  • Export data to CSV

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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