Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Zigpoll Customer Surveys
5.0 out of 5 stars 511 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1247 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
Hulk Contact Form Builder
4.8 out of 5 stars 1823 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
SL: WhatsApp Chat + Marketing
3.4 out of 5 stars 348 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
SeedGrow Chat App Widget
4.9 out of 5 stars 127 total reviews • Free plan available
Enable Click-to-Chat, collect leads & grow engagement
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 290 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 644 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
RT: Social Chat, Live Chat
4.6 out of 5 stars 244 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
HelpHub FAQ Page, Product FAQs
5.0 out of 5 stars 215 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 324 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Chaty Chat Buttons & WhatsApp
4.9 out of 5 stars 269 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
Pushdaddy Many Chat ,Cloud API
4.3 out of 5 stars 985 total reviews • $2.99/month
Switch between Many Chat, Live Chat or Facebook messenger
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Shopify Inbox
4.7 out of 5 stars 5378 total reviews • Free
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 194 total reviews • Free plan available
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 775 total reviews • Free plan available
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1789 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 290 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1247 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 394 total reviews • Free plan available
KwikEngage: Whatsapp Marketing
4.9 out of 5 stars 249 total reviews • Free trial available
Moose WhatsApp Chat Button
5.0 out of 5 stars 47 total reviews • Free
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1789 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 69 total reviews • Free
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 139 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 485 total reviews • Free plan available
Buddy AI: Sales & Support
4.9 out of 5 stars 28 total reviews • Free trial available
Trusted Help Center & FAQ
5.0 out of 5 stars 85 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 86 total reviews • Free plan available
FAQ Page:Accordion+Help Center
5.0 out of 5 stars 16 total reviews • Free
HelpHub FAQ Page, Product FAQs
5.0 out of 5 stars 215 total reviews • Free plan available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2254 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1823 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 511 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 188 total reviews • Free trial available
SureCust Forms Builder, Locks
4.9 out of 5 stars 100 total reviews • Free
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 173 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 412 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 55 total reviews • Free plan available
SK Contact Form Builder
4.9 out of 5 stars 413 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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