Support apps

Give the kind of service that wins customers for life.

  • Chat
  • FAQ
  • Helpdesk
  • Surveys
    • Popular with merchants across Shopify

    Recommended support apps

    Shopify Inbox
    4.7 out of 5 stars 5952 total reviews • Free
    Connect with shoppers and drive sales with chat
    Tidio Live Chat & AI Chatbots
    4.6 out of 5 stars 1940 total reviews • Free plan available
    Offer great service with AI chat bots, live chat, and helpdesk
    Dondy: WhatsApp Marketing+Chat
    4.9 out of 5 stars 931 total reviews • Free plan available
    WhatsApp Marketing Automation Including Abandoned Carts & Chat
    Powerful Contact Form Builder
    4.9 out of 5 stars 1983 total reviews • Free plan available
    Your all-in-one form app for custom forms, registration forms
    Built for Shopify
    Hulk Form Builder
    4.9 out of 5 stars 1620 total reviews • Free plan available
    Create stylish forms with ease and in a matter of seconds.
    Built for Shopify
    Gorgias
    4.2 out of 5 stars 711 total reviews • Free trial available
    Support made simple and scalable.
    Pushdaddy WhatsApp, Live Chat
    4.4 out of 5 stars 4193 total reviews • Free to install
    Switch between WhatsApp Chat, Live Chat or Facebook messenger
    HelpCenter: AI FAQ+Help Center
    4.7 out of 5 stars 1336 total reviews • Free to install
    Boost customer service w/ SEO-friendly AI FAQ page & live chat
    WhatsApp Chat Widget
    4.7 out of 5 stars 156 total reviews • Free plan available
    Enable WhatsApp on your store, collect leads & grow engagement
    WhatsApp Button by EAZE
    4.9 out of 5 stars 276 total reviews • Free plan available
    Easily let your customers contact you through WhatsApp
    Built for Shopify
    Marketing+Support on WhatsApp
    3.7 out of 5 stars 1071 total reviews • Free plan available
    Send abandoned cart notifications & campaigns over WhatsApp
    Chatty: AI Live chat & FAQs
    5.0 out of 5 stars 2280 total reviews • Free plan available
    Boost customer support with live chat by AI chatbot and FAQs
    Built for Shopify
    Built into Shopify

    Support at every step

    The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

    • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
    • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

    Chat

    Give more customers the confidence to buy with live support.

    Be there for them
    Chatty: AI Live chat & FAQs
    5.0 out of 5 stars 2280 total reviews • Free plan available
    Shopify Inbox
    4.7 out of 5 stars 5952 total reviews • Free
    SmartBot: Leading AI Chatbot
    4.8 out of 5 stars 306 total reviews • Free plan available
    Dondy: WhatsApp Marketing+Chat
    4.9 out of 5 stars 931 total reviews • Free plan available
    Moose: Live Chat WhatsApp, FAQ
    5.0 out of 5 stars 226 total reviews • Free
    WhatsApp Button by EAZE
    4.9 out of 5 stars 276 total reviews • Free plan available
    CK: WhatsApp Chat & Abandoned
    5.0 out of 5 stars 375 total reviews • Free plan available
    Omega: WhatsApp Chat Form
    4.9 out of 5 stars 549 total reviews • Free plan available
    Tidio Live Chat & AI Chatbots
    4.6 out of 5 stars 1940 total reviews • Free plan available
    Be there for them
    Featured app

    Exchange It

    Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

    Swap it out

    FAQ

    Save time by sharing answers up front.

    Answer before they ask
    Chatty: AI Live chat & FAQs
    5.0 out of 5 stars 2280 total reviews • Free plan available
    Moose: Live Chat WhatsApp, FAQ
    5.0 out of 5 stars 226 total reviews • Free
    D: FAQ Page ‑ Product FAQs
    4.9 out of 5 stars 257 total reviews • Free plan available
    Trusted Help Center & FAQ
    5.0 out of 5 stars 124 total reviews • Free plan available
    Rapid Reviews: Product Reviews
    5.0 out of 5 stars 111 total reviews • Free trial available
    HelpLab FAQ Page, Product FAQs
    5.0 out of 5 stars 433 total reviews • Free plan available
    Simesy FAQ Page, Product FAQs
    4.8 out of 5 stars 52 total reviews • Free plan available
    StoreFAQ‑ Product FAQ Builder
    4.7 out of 5 stars 8 total reviews • Free
    Asklo AI Assistant | FAQs, Q&A
    5.0 out of 5 stars 12 total reviews • Free to install
    Answer before they ask
    Tech stack

    How Miss Amara does it

    Rug retailer Miss Amara uses Delighted Post‑Delivery Survey to gather and address customer feedback.

    Unravel their secret

    Surveys

    Want to know what customers want? Just ask them.

    Do your research
    Powerful Contact Form Builder
    4.9 out of 5 stars 1983 total reviews • Free plan available
    Hulk Form Builder
    4.9 out of 5 stars 1620 total reviews • Free plan available
    qikify Contact Form Builder
    4.9 out of 5 stars 735 total reviews • Free plan available
    SK: Advanced Form Builder
    5.0 out of 5 stars 458 total reviews • Free
    Asklayer Survey & NPS for pros
    5.0 out of 5 stars 108 total reviews • Free plan available
    Zigpoll Customer Surveys
    5.0 out of 5 stars 367 total reviews • Free plan available
    REVIEWS.io Product Reviews
    4.6 out of 5 stars 728 total reviews • Free plan available
    Grapevine Post Purchase Survey
    5.0 out of 5 stars 178 total reviews • Free trial available
    EVM Customer Testimonials
    4.7 out of 5 stars 465 total reviews • Free plan available
    Do your research

    Support how-tos

    Guide

    Get the customer feedback you need to make everything better.

    Video

    Give them a great experience

    Blog

    Let customers track orders in real time

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