Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

EAZE Button
4.6 out of 5 stars 149 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Marketing+Support on WhatsApp
3.3 out of 5 stars 356 total reviews • Free plan available
Send abandoned cart notifications & campaigns over WhatsApp
SeedGrow Chat App Widget
4.9 out of 5 stars 127 total reviews • Free plan available
Enable Click-to-Chat, collect leads & grow engagement
Hulk Contact Form Builder
4.8 out of 5 stars 1589 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1118 total reviews • Free plan available
Offer instant support with chatbot and live chat interactions.
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 267 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
Zigpoll Customer Surveys
5.0 out of 5 stars 454 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
Powerful Contact Form Builder
4.9 out of 5 stars 2060 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Gorgias: Helpdesk, Chat & FAQ
4.3 out of 5 stars 606 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
REVIEWS.io Product Reviews App
4.7 out of 5 stars 699 total reviews • Free plan available
Capture product reviews, UGC & Q&A effortlessly
RT: Social Chat, Live Chat
4.7 out of 5 stars 247 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 325 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1659 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 436 total reviews • Free
Shopify Inbox
4.7 out of 5 stars 5149 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 760 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 267 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1118 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 350 total reviews • Free plan available
Shop AI for Instagram/Facebook
4.9 out of 5 stars 74 total reviews • Free plan available
WhatFlow‑Chat Automation
4.3 out of 5 stars 277 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1659 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 436 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 80 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.6 out of 5 stars 17 total reviews • Free
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 123 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 83 total reviews • Free plan available
HelpLab FAQ Page, Product FAQs
5.0 out of 5 stars 215 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
4.9 out of 5 stars 168 total reviews • Free trial available
AC ‑ Questions & Answers
5.0 out of 5 stars 25 total reviews • Free plan available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2060 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1589 total reviews • Free plan available
SEA Post Purchase Survey App
4.9 out of 5 stars 139 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 416 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 454 total reviews • Free plan available
REVIEWS.io Product Reviews App
4.7 out of 5 stars 699 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 156 total reviews • Free trial available
FormCRMAI Contact Form Builder
5.0 out of 5 stars 31 total reviews • Free
SK: Form Builder App
4.9 out of 5 stars 402 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

Try Shopify free for 3 days