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Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
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Be there for them

FAQ

Save time by sharing answers up front.

Answer before they ask
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Answer before they ask
Tech stack

How Princess Polly does it

Fashion brand Princess Polly uses Loop Returns & Exchanges to attract and engage new customers.

Feedback and surveys

Want to know what customers want? Just ask them.

Do your research
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Support how-tos

Guide

Build a customer list with apps that help you capture contact information.

Video

Give them a great experience

Blog

Let customers track orders in real time