Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

RT: Social Chat, Live Chat
4.6 out of 5 stars 236 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
HelpHub FAQ Page, Product FAQs
5.0 out of 5 stars 207 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
tawk.to Live Chat
3.6 out of 5 stars 85 total reviews • Free
Monitor and chat with site visitors in real time.
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 313 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Tidio ‑ Live Chat & AI Chatbot
4.7 out of 5 stars 1213 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
Chaty Chat Buttons & WhatsApp
4.9 out of 5 stars 278 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
SeedGrow WhatsApp Chat Widget
4.9 out of 5 stars 123 total reviews • Free plan available
Connect, Chat & Convert with WhatsApp. Trusted by 15000 Stores
SL: WhatsApp Chat + Marketing
3.4 out of 5 stars 337 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
EAZE Button
4.7 out of 5 stars 155 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Hulk Contact Form Builder
4.8 out of 5 stars 1772 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1690 total reviews • Free plan available
AI Chat & sale: recommend products, answer FAQs, track orders
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 235 total reviews • Free plan available
Sync products to Instagram Direct & Facebook sell with Chat AI
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1690 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5311 total reviews • Free
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 235 total reviews • Free plan available
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 794 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 293 total reviews • Free plan available
Moose WhatsApp Chat Button
5.0 out of 5 stars 97 total reviews • Free
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 390 total reviews • Free plan available
Commslayer: AI Helpdesk & Chat
4.9 out of 5 stars 194 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
4.9 out of 5 stars 278 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1690 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 83 total reviews • Free
Buddy AI: Sales & Support
4.9 out of 5 stars 60 total reviews • Free trial available
StoreFAQ: Product FAQ Chatbot
4.9 out of 5 stars 140 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 476 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 87 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 88 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 164 total reviews • Free trial available
FAQ Page:Accordion+Help Center
4.8 out of 5 stars 18 total reviews • Free
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2317 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1772 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 505 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 195 total reviews • Free trial available
Qikify Contact Form Builder
4.9 out of 5 stars 407 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 173 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 66 total reviews • Free plan available
SureCust Forms Builder, Locks
4.9 out of 5 stars 96 total reviews • Free
Primy: Forms with File Upload
4.8 out of 5 stars 44 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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