Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

SL: WhatsApp Chat + Marketing
3.2 out of 5 stars 351 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 631 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
Powerful Contact Form Builder
4.9 out of 5 stars 2178 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
EAZE Button
4.7 out of 5 stars 151 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Hulk Contact Form Builder
4.8 out of 5 stars 1755 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
Zigpoll Customer Surveys
5.0 out of 5 stars 491 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 284 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
Shopify Inbox
4.7 out of 5 stars 5312 total reviews • Free
Connect with shoppers and drive sales with chat
REVIEWS.io Product Reviews App
4.8 out of 5 stars 706 total reviews • Free plan available
Collect product reviews, star ratings, testimonials, UGC + Q&A
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1197 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
SB: Helpdesk, Live Chat & FAQs
4.6 out of 5 stars 320 total reviews • Free to install
Improve customer service with Helpcenter ticketing & AI FAQs
Qikify Contact Form Builder
4.9 out of 5 stars 419 total reviews • Free plan available
Easily create forms to collect leads, improve customer service
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1773 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5312 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 770 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.8 out of 5 stars 385 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 284 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1197 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 158 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 259 total reviews • Free plan available
KwikEngage: Whatsapp Marketing
4.9 out of 5 stars 238 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1773 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 481 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 48 total reviews • Free
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 138 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 84 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 87 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 115 total reviews • Free trial available
HelpLab FAQs Page
5.0 out of 5 stars 214 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 164 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2178 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1755 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 165 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 491 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 178 total reviews • Free trial available
SK Contact Form Builder
4.9 out of 5 stars 420 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 419 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 48 total reviews • Free
Primy AI Contact Forms Builder
5.0 out of 5 stars 33 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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