Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

4.8 out of 5 stars 5037 total reviews Free
Connect with shoppers and drive sales with chat
4.7 out of 5 stars 1878 total reviews Free plan available
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4.9 out of 5 stars 1600 total reviews Free plan available
Your all-in-one form app for custom forms, registration forms
Built for Shopify
4.9 out of 5 stars 1421 total reviews Free plan available
Create stylish forms with ease and in a matter of seconds.
4.9 out of 5 stars 729 total reviews Free plan available
WhatsApp Platform Including Automation, Abandoned Carts & Chat
4.3 out of 5 stars 699 total reviews Free trial available
Support made simple and scalable.
4.3 out of 5 stars 4186 total reviews Free to install
Switch between WhatsApp Chat, Live Chat or Facebook messenger
4.7 out of 5 stars 1330 total reviews Free plan available
Product FAQs app powered w/ GPT-4. All-in-one help desk...
3.6 out of 5 stars 1058 total reviews Free plan available
Send abandoned cart notifications & campaigns over WhatsApp
3.0 out of 5 stars 156 total reviews Free trial available
Omnichannel customer service and engagement platform
4.8 out of 5 stars 142 total reviews Free plan available
Integrate WhatsApp chat button into your store & product pages
4.6 out of 5 stars 791 total reviews Free plan available
Support directly, build trust, and increase customer loyalty.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
4.8 out of 5 stars 5037 total reviews Free
5.0 out of 5 stars 1719 total reviews Free
4.9 out of 5 stars 261 total reviews Free plan available
4.9 out of 5 stars 729 total reviews Free plan available
5.0 out of 5 stars 354 total reviews Free plan available
4.7 out of 5 stars 1878 total reviews Free plan available
4.6 out of 5 stars 791 total reviews Free plan available
4.4 out of 5 stars 31 total reviews Free plan available
4.9 out of 5 stars 494 total reviews Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

FAQ

Save time by sharing answers up front.

Answer before they ask
5.0 out of 5 stars 1719 total reviews Free
4.8 out of 5 stars 205 total reviews Free
5.0 out of 5 stars 52 total reviews Free
5.0 out of 5 stars 119 total reviews Free plan available
4.9 out of 5 stars 424 total reviews Free plan available
5.0 out of 5 stars 12 total reviews Free plan available
4.6 out of 5 stars 62 total reviews Free plan available
4.8 out of 5 stars 43 total reviews Free plan available
4.8 out of 5 stars 95 total reviews Free
Answer before they ask
Tech stack

How Princess Polly does it

Fashion brand Princess Polly uses Loop Returns & Exchanges to attract and engage new customers.

Surveys

Want to know what customers want? Just ask them.

Do your research
4.9 out of 5 stars 1600 total reviews Free plan available
4.9 out of 5 stars 642 total reviews Free plan available
4.8 out of 5 stars 264 total reviews Free plan available
4.9 out of 5 stars 1421 total reviews Free plan available
5.0 out of 5 stars 154 total reviews Free
4.7 out of 5 stars 231 total reviews Free trial available
4.9 out of 5 stars 29 total reviews Free
5.0 out of 5 stars 293 total reviews Free plan available
5.0 out of 5 stars 164 total reviews Free trial available
Do your research

Support how-tos

Guide

Build a customer list with apps that help you capture contact information.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

Try Shopify free for 3 days