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Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
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Be there for them
Get that tech stack

How Crossrope does it

Fitness brand Crossrope uses Fairing Post Purchase Surveys to get insights into what customers are looking for.

FAQ

Save time by sharing answers up front.

Answer before they ask
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Answer before they ask

Feedback and surveys

Want to know what customers want? Just ask them.

Do your research
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Do your research

Support how-tos

Video

Give them a great experience

Blog

The right way to write a return policy

Blog

Let customers track orders in real time