Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

Shopify Inbox
4.6 out of 5 stars 5794 total reviews • Free
An AI sales associate that knows your customers
Tidio: AI Chatbot & Live Chat
4.8 out of 5 stars 1340 total reviews • Free plan available
AI agent for sales and support. Live chat, email, social inbox
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1879 total reviews • Free plan available
AI Chat& sale: recommend products, answer FAQs, livechat inbox
EAZE Button
4.8 out of 5 stars 141 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Hulk Contact Form Builder
4.8 out of 5 stars 2007 total reviews • Free plan available
Easy contact us form, custom forms & survey with form builder
tawk.to Live Chat
3.6 out of 5 stars 89 total reviews • Free
Monitor and chat with site visitors in real time.
Pushdaddy Many Chat ,Cloud API
4.3 out of 5 stars 956 total reviews • $2.99/month
Switch between Many Chat, Live Chat or Facebook messenger
Chaty Chat Buttons & WhatsApp
4.9 out of 5 stars 316 total reviews • Free plan available
Add WhatsApp Chat, Facebook Messenger, Line & 20+ Chat Buttons
SL: WhatsApp Chat + Marketing
3.4 out of 5 stars 357 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
Zigpoll Customer Surveys
5.0 out of 5 stars 550 total reviews • Free plan available
Learn why customers buy with post-purchase and on-site surveys
Moose WhatsApp Chat Button
5.0 out of 5 stars 169 total reviews • Free
Recover abandoned cart with WhatsApp chat, widget & automation
Gorgias: AI, Helpdesk & Chat
4.3 out of 5 stars 705 total reviews • Free trial available
Instantly resolve support inquiries and grow your business.
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1879 total reviews • Free plan available
DS: Instagram/Facebook Shop AI
4.9 out of 5 stars 365 total reviews • Free plan available
Shopify Inbox
4.6 out of 5 stars 5794 total reviews • Free
Moose WhatsApp Chat Button
5.0 out of 5 stars 169 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.9 out of 5 stars 821 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
5.0 out of 5 stars 296 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.7 out of 5 stars 463 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 482 total reviews • Free plan available
Zipchat AI Chatbot & Live Chat
4.9 out of 5 stars 196 total reviews • Free plan available
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1879 total reviews • Free plan available
Moose AI Chatbot & Live Chat
5.0 out of 5 stars 482 total reviews • Free plan available
Buddy AI: Agentic Commerce
4.8 out of 5 stars 68 total reviews • Free trial available
CWILL:AI Chatbot &Live Chat
4.8 out of 5 stars 106 total reviews • Free
StoreFAQ: Product FAQ Chatbot
4.9 out of 5 stars 155 total reviews • Free plan available
AC ‑ Questions & Answers
5.0 out of 5 stars 29 total reviews • Free plan available
Trusted Help Center & FAQ
5.0 out of 5 stars 90 total reviews • Free plan available
Variant Descriptions King
5.0 out of 5 stars 95 total reviews • Free plan available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 165 total reviews • Free trial available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2501 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 225 total reviews • Free trial available
Zigpoll Customer Surveys
5.0 out of 5 stars 550 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 184 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 2007 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 86 total reviews • Free plan available
Primy: AI Forms + File Upload
4.9 out of 5 stars 47 total reviews • Free plan available
Fairing Post Purchase Surveys
5.0 out of 5 stars 195 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 432 total reviews • Free plan available
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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