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Channels ‑ free web calls

Free web calls for you and your customers.

Free plan available. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Key values section

Free calls from your store

Add a simple widget to your store and let your customers call you for free, directly from their browser.

Know who's calling

Whenever a customer calls you Channels recognizes the caller and shows you who is calling so you're always prepared.

Build a helpline in 5 minutes

Get a phone number and build a helpline your customers will enjoy calling.

App details

Channels ‑ free web calls

Channels ‑ free web calls

Did you know that majority of customers are disappointed with how hard it is to contact brands in case of an issue or simply a question? That means abandoned carts and lower order value. What's even more important 86% of buyers are willing to pay more for a great customer experience.

That's why Channels is here to help you. Channels gives you a way to offer help exactly at the moment your customers need. You can add a simple widget to your website, where customers will be able to call you completely for free, directly from the website. They won't have to pick up the phone nor dial any number. Two clicks are all it takes.

That's not all! Channels is more than just a simple Web Call. It's a data-driven phone system that lets you know exactly who’s calling so you’re always prepared. You can build your contact center in less than 5 minutes and improve your results right away.

Let customers call you directly from your website

Add Channels Web Call to your website and offer your customers a way to call you directly from your website. It's a simple, yet very powerful feature that allows you to stand out from the crowd. Remember, If you invest in your customers' experience, your customers will invest in you

Get a phone number for your business

The majority of customers are still choosing phone as their go-to customer support solutions. With Channels you'll get a free phone number with a fully equipped system to make and take calls.

Improve customer experience

Channels will recognize the caller and display all the necessary info right before the call, so the agent will always be prepared. Instead of asking unnecessary questions, he can go straight to the point and solve the problem much faster. Thanks to that the call gets much pleasant for both sides and as we know happy customer = returning customer.

Grow your sales

Providing exceptional customer service is one way to grow your business, but with Channels, you can also make outgoing, international calls. Thanks to our Chrome Extension you can make and take calls from any webpage you are on. Forget about desk phone and improve your sales with a dedicated

Answer calls on the go

With our Mobile app, you’ll be ready to handle calls wherever you are. Plus, you get access to all your phone numbers, contacts, and key information. All through your smartphone. It won’t matter if you’re in the office or on the bus.

Features

  • Free web calls from your Shopify store
  • Domestic and International phone numbers
  • Free incoming calls
  • Click to Call Widget
  • Mobile App for iOS and Android
  • Call recordings
  • Call forwarding
  • IVR
  • Voicemail
  • Call analytics and reporting
  • 24/7 Support

Improve customer experience and grow your business with a phone system designed with eCommerce in mind.

Launch date

Integrates with

  • Pipedrive
  • LiveChat
  • Zapier
  • Zendesk
  • HubSpot
Channels ‑ free web calls

Channels ‑ free web calls

Did you know that majority of customers are disappointed with how hard it is to contact brands in case of an issue or simply a question? That means abandoned carts and lower order value. What's even more important 86% of buyers are willing to pay more for a great customer experience.

That's why Channels is here to help you. Channels gives you a way to offer help exactly at the moment your customers need. You can add a simple widget to your website, where customers will be able to call you completely for free, directly from the website. They won't have to pick up the phone nor dial any number. Two clicks are all it takes.

That's not all! Channels is more than just a simple Web Call. It's a data-driven phone system that lets you know exactly who’s calling so you’re always prepared. You can build your contact center in less than 5 minutes and improve your results right away.

Let customers call you directly from your website

Add Channels Web Call to your website and offer your customers a way to call you directly from your website. It's a simple, yet very powerful feature that allows you to stand out from the crowd. Remember, If you invest in your customers' experience, your customers will invest in you

Get a phone number for your business

The majority of customers are still choosing phone as their go-to customer support solutions. With Channels you'll get a free phone number with a fully equipped system to make and take calls.

Improve customer experience

Channels will recognize the caller and display all the necessary info right before the call, so the agent will always be prepared. Instead of asking unnecessary questions, he can go straight to the point and solve the problem much faster. Thanks to that the call gets much pleasant for both sides and as we know happy customer = returning customer.

Grow your sales

Providing exceptional customer service is one way to grow your business, but with Channels, you can also make outgoing, international calls. Thanks to our Chrome Extension you can make and take calls from any webpage you are on. Forget about desk phone and improve your sales with a dedicated

Answer calls on the go

With our Mobile app, you’ll be ready to handle calls wherever you are. Plus, you get access to all your phone numbers, contacts, and key information. All through your smartphone. It won’t matter if you’re in the office or on the bus.

Features

  • Free web calls from your Shopify store
  • Domestic and International phone numbers
  • Free incoming calls
  • Click to Call Widget
  • Mobile App for iOS and Android
  • Call recordings
  • Call forwarding
  • IVR
  • Voicemail
  • Call analytics and reporting
  • 24/7 Support

Improve customer experience and grow your business with a phone system designed with eCommerce in mind.

Launch date

Integrates with

  • Pipedrive
  • LiveChat
  • Zapier
  • Zendesk
  • HubSpot

Pricing 7-day free trial

See all pricing options

Free

Free

  • 250 web calls
  • Max 3 users
  • Web call personalization
  • Working hours
  • Welcome message
  • 7 days of calls history

Plus

$29/month

or $24/month billed at $288 once per year

Outbound calls are charged differently depending on the destination country.

  • 5000 web calls
  • 3 users (+$10 for additional)
  • Free phone number
  • Outgoing calls
  • Customer Recognition
  • IVR
  • SMS
  • 30 days of calls history

Advanced

$75/month

or $62/month billed at $744 once per year

Outbound calls are charged differently depending on the destination country.

  • Everything in Plus plan and
  • Unlimited web calls
  • 5 users (+$20 for additional)
  • 365 days of calls history
  • Unlimited calls to US & Canada

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • GALT webáruház

    Location New Zealand
    Time spent using app 5 days

    Better than EasyCall, I haven't use the app enough yet to comment on it, but the customer service is great! I Will update later.

    Developer reply
    July 8, 2021

    Thank you for your review! I will make sure to high-five our support team for their awesome work :)

  • Ecommerce8182

    Location United States
    Time spent using app 29 days

    I will thank my friend who recommended this app. Now my customer can call directly to us and share their feedback. Love this app. Great customer service.

    Developer reply
    June 10, 2021

    It's great to see such feedback. Thanks for the review.

  • DiyaAnna

    Location United States
    Time spent using app 6 months

    This is one of great app I have ever seen. I am part of Shopify for more than 4 yeas but finally I got what i had always thought. It is great app for your store. I recommend.

    Developer reply
    June 10, 2021

    Thanks for your review! We're super happy to see such comments and they keep us going.

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