Did you know that majority of customers are disappointed with how hard it is to contact brands in case of an issue or simply a question? That means abandoned carts and lower order value. What's even more important 86% of buyers are willing to pay more for a great customer experience.
That's why Channels is here to help you. Channels gives you a way to offer help exactly at the moment your customers need. You can add a simple widget to your website, where customers will be able to call you completely for free, directly from the website. They won't have to pick up the phone nor dial any number. Two clicks are all it takes.
That's not all! Channels is more than just a simple Web Call. It's a data-driven phone system that lets you know exactly who’s calling so you’re always prepared. You can build your contact center in less than 5 minutes and improve your results right away.
Let customers call you directly from your website
Add Channels Web Call to your website and offer your customers a way to call you directly from your website. It's a simple, yet very powerful feature that allows you to stand out from the crowd. Remember, If you invest in your customers' experience, your customers will invest in you
Get a phone number for your business
The majority of customers are still choosing phone as their go-to customer support solutions. With Channels you'll get a free phone number with a fully equipped system to make and take calls.
Improve customer experience
Channels will recognize the caller and display all the necessary info right before the call, so the agent will always be prepared. Instead of asking unnecessary questions, he can go straight to the point and solve the problem much faster. Thanks to that the call gets much pleasant for both sides and as we know happy customer = returning customer.
Grow your sales
Providing exceptional customer service is one way to grow your business, but with Channels, you can also make outgoing, international calls. Thanks to our Chrome Extension you can make and take calls from any webpage you are on. Forget about desk phone and improve your sales with a dedicated
Answer calls on the go
With our Mobile app, you’ll be ready to handle calls wherever you are. Plus, you get access to all your phone numbers, contacts, and key information. All through your smartphone. It won’t matter if you’re in the office or on the bus.
Features
- Free web calls from your Shopify store
- Domestic and International phone numbers
- Free incoming calls
- Click to Call Widget
- Mobile App for iOS and Android
- Call recordings
- Call forwarding
- IVR
- Voicemail
- Call analytics and reporting
- 24/7 Support
Improve customer experience and grow your business with a phone system designed with eCommerce in mind.
