Channels ‑ Business Phone App

Channels ‑ Business Phone App

by Channels

Power up your customer service

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Get straight to the point

Channels uses customer data stored in Shopify and shows it when your customers are calling so you can get straight to the point!

Connect to the right agent

Create your own IVR setup and connect your customers to the right agent when they’re calling. No more redirects, no more time on hold.

Have a customer support center

Download Channels Mobile app (available on both iOS and Android) and answer customer requests on the go.


About Channels ‑ Business Phone App

Channels is the only app you need to power up your customer service! How come?

Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps.

This neither helps your business nor improves customer satisfaction.

And that’s where Channels comes to the rescue.

Use customer data to end interview-like customer support phone calls

Channels integrates with your favorite eCommerce platforms such as Shopify (obviously!) to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point.

Set up IVR to always connect customers to the right agent

Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop, and even your smartphone thanks to our Mobile App!

Use your customer support center the way you want

In Channels, you can handle calls using two tools - Channels Chrome extension and Channels Mobile app (available on both iOS and Android). Meaning, no matter if you’re working from your laptop or have to be out of the office for the whole day, you’ll be able to answer customer calls with ease.

On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are:

Call recordings...

...so you can always come back to an important conversation and lose no important detail

International phone numbers...

...so you can make it easy for anyone to connect with you, no matter where they’re calling from

Affordable call rates...

...so your customer service solution doesn’t hurt your wallet

IVR...

...so your customers get straight to the right agent

Toll-Free numbers...

...so it’s a no-brainer for any customer that would like to call you

And keep in mind that to handle phone calls you’ll need to download one of Channels tools - Channels Chrome extension or Channels Mobile app (available on both iOS and Android). Both are free and meant to help you work effortlessly no matter time and place.

Integrates with

  • Pipedrive,
  • LiveChat

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Pricing 7-day free trial

See all pricing options
Lite

$19/month

or $15/month billed at $180 once per year

Outbound calls are charged differently depending on the destination country.

  • Free incoming calls

  • Free phone number

  • 2 call distribution rules

  • 30 days of calls history

  • Up to 5 callers in the queue

  • 24/7 Support

Basic

$29/month

or $24/month billed at $288 once per year

Outbound calls are charged differently depending on the destination country.

  • Everything in Lite plus

  • All call distribution rules

  • 90 days of calls history

  • 90 days of call recordings

  • Up to 3 IVRs

Pro

$49/month

or $39/month billed at $468 once per year

Outbound calls are charged differently depending on the destination country.

  • Everything in Basic plus

  • 365 days of calls history

  • 365 days of call recordings

  • Unlimited number of IVRs

  • Unlimited calls to US & Canada

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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