HeiChat: ChatGPT Sales Chatbot

I have been using the HeiChat app on Shopify and find it to be an exceptionally effective solution. It performs reliably, and the development team periodically rolls out new features that continually enhance its capabilities. The customer‑support team is highly responsive and resolves any issues very quickly. By automating routine inquiries, this tool significantly streamlines our customer‑service workflow. The only aspect to monitor closely is cost management, as expenses can rise rapidly when the bot’s request volume increases. Overall, this app delivers strong performance and invaluable time savings for any e‑commerce operation.

After testing various live chat solutions on my e-commerce website, I can confidently say that I have finally found the right application: HeiChat. The integrated artificial intelligence is indeed very mature: it can accurately, contextually, and naturally respond to customer inquiries, significantly enhancing our user experience on my site. The setup process is quick and intuitive, making it easy for even those without advanced technical skills to complete. One very important advantage is that customer support is outstanding. They are always on standby, responsive, and ready to provide effective assistance when there are questions or customization needs. I highly recommend HeiChat to anyone looking for a truly AI-based, reliable, and professional customer support solution.

After trying several AI chatbot platforms, we found that HeiChat truly stood out for its flexibility, reliability, and ease of use. At Melissa, we serve a unique mix of audiences—young girls, parents, and wholesale clients—so we needed a solution that could handle multiple languages, feel approachable, and still be precise and professional. HeiChat managed to tick all those boxes, and honestly, it made the whole process of customer support feel smoother and smarter from day one.

I am very pleased with the functionality and the way HeiChat responds to my customers. The app learns fast and gives insightful details on my products, in many languages.
The correct function lets me adjust some of the response for additional clarity and the "switch to human" function in the chat app is also a cool feature. Well done!

This app has been a real savior for us. It has helped reduce customer emails by almost 50%, and it effortlessly handles both basic and advanced customer queries. Thanks to its seamless integration with Shopify, customers can easily track orders, access product information from our uploaded catalog, and get updates on store policies. We can also easily train the AI by providing information in multiple format input files.
The ability to pick and choose from multiple AI platforms based on our needs is a fantastic feature.
Highly recommended for all merchants especially those like us who operate with a lean team.